Operations Analyst - Direct Bill

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

We are seeking an Operations Analyst, Direct Bill to join our growing Operational Excellence team.

The Operations Analyst, Direct Bill is responsible for researching, reconciling, and resolving carrier commission and receivable discrepancies across a diverse portfolio of insurance carriers. This role serves as a key liaison between Accounting, Operations, Client Advisors, and carrier partners to identify stalled cash, recover outstanding commissions, resolve data integrity issues, and ensure accurate financial reporting.

The ideal candidate brings a strong understanding of direct bill commission processes, carrier payment practices, agency accounting, and policy administration. Success in this role requires strong analytical skills, attention to detail, and the ability to independently investigate complex payment issues while collaborating across multiple departments to drive timely resolution. 

Responsibilities

Direct Bill Commission Reconciliation & Recovery

• Review and analyze carrier commission statements to identify missing, delayed, underpaid, or misapplied commission payments.
• Compare expected commissions against payments received and investigate discrepancies.
• Contact carriers directly to research payment activity, commission calculations, agency codes, and rate variances.
• Drive collection efforts for outstanding carrier commissions and document recovery opportunities.
• Monitor and prioritize aged or high-value commission discrepancies to maximize recovery.

Receivable Oversight

• Monitor cancellation reserve and at-risk account dashboards and validate outstanding receivable balances.
• Research and resolve aging receivables by partnering with Accounting, Operations, and Client Service teams.
• Provide detailed findings and recommendations regarding payment ownership, balance corrections, and resolution paths.

Direct Bill Suspense & Data Management

• Research direct bill suspense items and unrecorded commission transactions.
• Ensure commissions are accurately reflected within agency management systems.
• Identify policies appearing on carrier statements but not properly reflected in Applied EPIC and update records accordingly.
• Process policy updates including servicer changes, policy cancellations, non-renewals, bill mode corrections, and commission rate updates.

Carrier Management & Collaboration

• Develop and maintain working relationships with carrier representatives to support payment research and issue resolution.
• Maintain knowledge of carrier-specific commission structures, payment practices, contacts, and agency codes.
• Coordinate with carriers to obtain required documentation and ensure proper routing of direct bill commission payments.
• Provide Accounting teams with the carrier statements, contacts, and supporting documentation needed to resolve discrepancies.

System Accuracy & Process Improvement

• Update commission rates and policy information within Applied EPIC based on carrier payment activity.
• Identify root causes of payment and data discrepancies and recommend process improvements.
• Assist in maintaining accurate revenue, commission, and policy data across operational systems.
• Support cross-functional initiatives to improve direct bill workflows and financial controls.

Requirements

• Strong experience working directly with insurance carriers to resolve commission payment discrepancies and billing issues.
• Strong understanding of direct bill commission processes, carrier statements, account current reconciliations, and agency revenue flows.
• Proven ability to investigate complex financial transactions and identify root causes of discrepancies.
• Working knowledge of Applied EPIC.
• Exceptional analytical, problem-solving, and organizational skills.
• Strong communication skills with the ability to collaborate effectively across departments and with external carrier partners.
• Ability to manage multiple priorities and drive issues through resolution with minimal supervision.
• Demonstrated ownership mindset and willingness to work beyond transactional responsibilities to achieve business objectives.

Education and Experience

• High School diploma required, Associate Degree or higher preferred
• 3-6+ years of experience in insurance operations, agency accounting, brokerage operations, commission administration, or financial operations.
• Prior hands-on experience with carrier commission reconciliation, direct bill processes, and receivables management.
• Experience supporting operational excellence initiatives and cross-functional financial processes is preferred.

#LI-LS1
#LI-Hybrid

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.