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KONE

Manufactures and maintains elevators, escalators, doors

Customer Service Specialist

Contract ManagementConfirmed live in the last 24 hours
Full-timeBrussels, BelgiumNo salary listed

About the Job

Requirements

  • Communicate fluently in Dutch; knowledge of French is an advantage.
  • Have strong administrative skills and a structured approach.
  • Have good knowledge of Microsoft Office; experience with SAP and Salesforce is advantageous but not required.
  • Demonstrate attention to detail and analytical ability, including comfort with numbers.
  • Work independently, set priorities, show initiative, and remain effective under stress.

Responsibilities

  • Answer questions about correct contract registration and coordinate changes throughout the contract term, ensuring efficient handling within reasonable timeframes.
  • Provide administrative support to sales teams and team leaders throughout contract-related processes, from registration through invoicing, and accurately process contract-specific instructions.
  • Handle complaints in a customer-oriented manner, analyze the underlying questions, and seek lasting solutions to improve customer satisfaction.
  • Proactively contact customers to clarify administrative questions about their contracts.
  • Work closely with different departments and contribute to continuous improvement by suggesting more efficient processes.

Desired Qualifications

  • Knowledge of French.
  • Experience with SAP and Salesforce.

About the Company

KONE

Manufactures and maintains elevators, escalators, doors

KONE designs, manufactures, installs, maintains, and modernizes elevators, escalators and automatic building doors for buildings worldwide. Its products move people and goods between floors in residential, commercial, and public spaces, enabling vertical transportation and safe access. Revenue comes from selling new equipment and from long-term service contracts for ongoing maintenance and modernization, creating both upfront and recurring income. What sets KONE apart is its ability to provide end-to-end solutions and a global service network, a strong emphasis on energy efficiency and sustainable design, and a broad portfolio that covers equipment, modernization, and door systems. The company’s goal is to support urban development by delivering reliable, energy-efficient vertical transportation and access solutions that improve people flow in modern buildings.

Company size
10,001+
Company stage
IPO
Headquarters
Espoo, Finland
Founded
1910

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