Senior Account Manager @ Zeno Group

Senior Account Manager, Corporate Affairs, Canada

We are seeking an experienced Senior Account Manager to support and lead clients with corporate assignments. You will collaborate within the team, provide sound counsel and recommendations to clients, and drive results inclusive of traditional and emerging public relations tactics. You’ll develop a comprehensive understanding of your accounts – their business, products, markets, and industry influencers.

The Senior Account Manager will work closely with senior-level team members to implement reputation management programs for Zeno clients across Canada. In addition, the role will include new business proposal development and presentations, as well as the opportunity to contribute to the intellectual capital for the firm. You will be responsible for managing the overall quality of projects and accounts, as well as adherence to budgets. You will work as part of a team on a variety of accounts, in industry sectors such as consumer, health and wellness, technology, professional services and business-to-business, but will be expected to be comfortable leading projects and directing and mentoring staff when appropriate.

You will succeed at Zeno if you are confident, resourceful, tenacious, have an understanding of traditional and non-traditional PR tactics and the media landscape, and drive great results for clients while building strong relationships with your clients and your team.

Responsibilities:

Develop and execute media relations strategy and conduct outreach for programs/projects and maintaining and managing business media relationships
Support on issues and crisis related mandates for clients
Develop and execute thought leadership programs for senior leaders and executives
Develop strategies for and oversee monitoring programs
Lead the client service function for program planning, problem solving and strategic counsel
Maintain financial responsibility for accounts including forecasting and account profitability
Provide strategic counsel and guidance to clients, as well as to colleagues in the Zeno network, to ensure success
Identify new growth opportunities based on insights into the company, client, industry and economy
Secure, maintain and grow the business
Understand key competitors and their business strategies
Understand key client industry issues relating to products, product categories, technologies, primary and potential competition and general issues facing the industry
Work across geographics and help shape direction and focus of practice

Qualifications:

4-7 years of experience in PR; agency experience preferred
Bachelor’s degree (communications, public relations, journalism or related preferred)
Collaborative spirit, results driven with the ability to manage multiple priorities and work against deadlines
Strong background in corporate communications and solid corporate media relations contacts
Exceptional writing skills across a wide variety of client deliverables –including communications plans, pitches, bylined articles, blogs, etc.
Experience developing strategic plans and high-level deliverables that are client-ready and thoughtful
Experience in CPG, energy and industrials, B2B, tech, health and/or financial services preferred
In-depth knowledge of reputation management and a working knowledge of traditional and non-traditional media. Proven success in building relationships with members of the media and driving results for clients
Strong presentation skills, with experience working directly with clients and actively participating in client meetings and new business presentations.
Think strategically, creatively and holistically about client programs, fearless in presenting a point of view in brainstorming

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with tuition assistance, life insurance and free access to a certified financial coach. And our unique Zeno Wellness program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy.

Senior Account Manager

Corporate Affairs

Zeno Group

Responsibilities:

Qualifications:

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