Retail Store Assistant Manager

Description

HobbyTown Is Expanding in Greater Houston!

HobbyTown is excited to announce the opening of three new stores in the Greater Houston area, including the upcoming location in Pearland, Texas!

As we continue to grow, we’re looking for enthusiastic, customer-focused team members who are passionate about hobbies, community, and delivering exceptional service.

Whether you're experienced in retail leadership or simply love hobbies and helping others, we want to hear from you!

Why Join HobbyTown?

• Be part of a growing, nationally recognized hobby retailer
• Work in a fun, high-energy environment
• Share your passion for hobbies with customers of all ages
• Opportunities for growth and advancement
• Competitive pay and employee discounts

At HobbyTown, we believe in creating a welcoming environment where customers can explore their passions—from RC vehicles and model kits to games, STEM toys, and more. If you enjoy building community and making free time awesome, this is the place for you.

Job Summary:

The Assistant Store Manager supports the Store Manager in leading daily operations of the HobbyTown corporate store. This role helps drive sales performance, ensures operational excellence, and assists in developing a high-performing team that delivers an engaging, educational, and fun customer experience.

The Assistant Store Manager plays a key leadership role on the sales floor, modeling exceptional customer service, supporting team development, and ensuring the store reflects the HobbyTown brand standards.

Key Responsibilities:

Sales Leadership & Financial Performance

• Support daily, weekly, and monthly sales goals.
• Assist in monitoring key financial metrics, including gross margin, payroll %, inventory turns, shrink, and category performance.
• Help execute sales-driving initiatives to increase conversion, average transaction value, and units per transaction.
• Identify opportunities to grow key hobby categories such as RC, TCG, Models, LEGO, STEM, and Toys.
• Step into leadership role in the absence of the Store Manager.

Operational Excellence

• Assist with opening and closing procedures, cash handling, receiving, and inventory control.
• Ensure compliance with corporate policies and operational standards.
• Support accurate ordering, receiving, transfers, and inventory adjustments.
• Help manage scheduling and labor planning within payroll targets.
• Maintain a clean, organized, safe, and customer-ready store environment.

Team Leadership & Development

• Lead by example in delivering outstanding customer service.
• Support recruiting, onboarding, and training new team members.
• Provide coaching and feedback to associates on performance and product knowledge.
• Help build a positive, collaborative, hobby-focused culture.
• Communicate effectively with the Store Manager regarding team performance and development needs.

Customer Experience

• Ensure every customer receives friendly, knowledgeable, and engaging service.
• Support product demonstrations, hobby education, and customer relationship building.
• Resolve customer concerns professionally and escalate when appropriate.
• Encourage an environment of creativity, learning, and community engagement.

Merchandising & Brand Presentation

• Execute merchandising plans, planograms, seasonal sets, and promotional displays.
• Maintain accurate pricing, signage, and product placement.
• Ensure shelves are fully stocked and visually appealing.
• Monitor product sell-through and communicate opportunities to the Store Manager.

Community Engagement

• Support store events, demos, hobby meetups, and promotional activities.
• Build relationships with local hobby communities, schools, and organizations.
• Represent HobbyTown as a welcoming and community-driven brand.

Communication & Execution

• Assist in executing corporate initiatives, resets, and promotions.
• Maintain accurate store documentation and operational records.
• Provide performance updates and operational feedback to the Store Manager.
• Ensure alignment with store goals and company strategy.

Requirements

Qualifications & Experience:

• 2–4 years in a Manager role in retail, hospitality, or a customer-facing environment.
• Strong experience in customer service, daily operations, and merchandising.
• Proven ability to lead, coach, and develop a team.
• Ability to analyze KPIs and make action-based decisions.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage payroll, scheduling, inventory, and store routines.
• Flexible availability, including weekends and holidays.
• Passion for hobbies, creativity, and hands-on retail engagement.

Success Traits:

• Inspiring, positive leader with strong team-building skills.
• High accountability and ownership of results.
• Strong customer service focus.
• Entrepreneurial, adaptable, and solutions-oriented.
• Passionate about hobbies and community engagement.