Technical Training Manager

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Duties & Responsibilities

• Manage and lead a training operations team in developing, delivering, and optimizing world-class learning experiences
• Contribute to strategy, processes, and technologies for technical learning to meet tool & customer availability requirements.
• Implement various learning methods, using different mediums (self-learning, instructor-led learning, supplemental materials, and interactive learning such as VR/AR)
• Measure and supervise ongoing impact of learning operations
• Proactively seek out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies
• Work with other learning management teams for managing and optimizing all technical learning activities
• Guide project teams and workstreams and influence organizational change of new learning programs, including monitoring of progress against scope, schedule, and budget and hold teams accountable to commitments and results
• International travel is required (=<25%)

Preferred Qualifications

• BS or MS in science or training-related subjects and 7 years of experience delivering technical training or equivalent combination of education and experience
• Knowledge of instructional theory, including assessment
• Proficiency with learning management systems & reporting
• Excellent project management and organizational skills
• Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and customers
• Critical thinking skills
• Ability to prioritize and simultaneously support multiple initiatives
• Good understanding of security solutions and technologies
• Demonstrated attention to detail and commitment to excellence

Minimum Qualifications

Minimum Qualifications

• Bachelor’s Level Degree with a minimum of 8 years of experience OR Master’s Level Degree with a minimum of 6 years of experience OR equivalent related experience
• Excellent project management and organizational skills
• Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and customers
• Critical thinking skills
• Ability to prioritize and simultaneously support multiple initiatives

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.