Customer Service Assistant - Commercial
About the job
- A good command of IT tools is required.
- Experience in customer service or sales is advantageous, and candidates with no experience are also considered.
- Experience in customer service and order management is an advantage, as is familiarity with tenders for commercial and service activities.
- Excellent spoken and written English communication skills are required; proficiency in a second European language is an advantage.
- Confirmed experience in a customer-facing sales or service role is required.
- A strong customer-satisfaction orientation is required.
- The candidate must be able to manage multiple tasks and complex situations.
- The candidate must demonstrate commercial awareness, organization, autonomy, motivation, flexibility, attention to detail, and teamwork.
- Provide support to customers in France through June 2027 under a maternity-leave replacement fixed-term contract.
- Handle incoming customer requests and ensure high-quality customer support in collaboration with the global Global Customer Care team.
- Serve as the first point of contact for customers; qualify, record, process, or route requests to the appropriate departments.
- Provide internal and external support to ensure customer satisfaction.
- Prepare and follow up on quotations.
- Manage and process orders.
- Follow up on quotations and deliveries.
- Make proactive telephone calls.
- Support service and assistance requests.
- Record, manage, and administer requests.
- Provide information to customers.
- Provide administrative support in the office and perform general administrative tasks.
- Respond to incoming emails and telephone calls.
- Coordinate with other departments and the group's locations worldwide.
- Experience with SAP and/or Salesforce.
About the company
Preparing company summary.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Darmstadt, Germany
Founded
1942
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Simplify's Take
What believers are saying
- Fusion-LN 12-channel modules ship now, expanding HBK's sound-and-vibration installed base.
- Sentech strengthens HBK across aerospace, energy, defence, and industrial accounts.
- HBK's Spectris backing supports acquisition funding and broader cross-selling into adjacent test markets.
What critics are saying
- US regulators still must clear Sentech; failure kills the August 2026 expansion plan.
- Sentech's 86 employees across Pennsylvania and North Carolina complicate integration before year-end 2026.
- HBK still fights established rivals in aerospace and industrial sensing, compressing pricing and margins.
What makes Hottinger Brüel & Kjaer unique
- Fusion-LN back-compatibility lets LAN-XI customers upgrade without forklift replacement.
- Sentech adds LVDT, RVDT, and speed sensing to HBK's embedded portfolio.
- HBK spans sensing, testing, modelling, and simulation for product-development workflows.
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Benefits
Health Insurance
Training Programs
Mentorship Program
Performance Bonus
Company News
HBK has signed an agreement to acquire Sentech, a leading provider of precision position and speed sensing technologies, strengthening our capabilities in embedded sensing across aerospace, energy, defence, and industrial markets.
The next generation in sound and vibration data acquisition. 18/03/2026 HBK - Hottinger, Bruel & Kjaer Designed to meet the evolving needs of engineers and researchers, Hottinger Brüel & Kjær's (HBK) latest innovation in sound and vibration measurement - Fusion-LN - has expanded its product line with a 12-channel module, which is available now for delivery. Fusion-LN introduces a streamlined approach to data acquisition, supporting applications across aerospace and defence, telecom, audio, industrial, and automotive sectors. Its modular design and intuitive interface enable users to adapt quickly to changing test requirements without compromising accuracy or reliability. A key function is that owners of HBK's LAN-XI data acquisition tool can preserve current capabilities and past investments, as Fusion-LN has backwards compatibility with LAN-XI. Operators are now also able to place Fusion-LN modules - combined with LAN-XI modules - in the same frame, which provides a seamless upgrade and allows them to expand their system, instead of replacing it. As industries face increasing demands for precision and efficiency, Fusion-LN provides engineers with a platform to simplify complex measurement tasks, while ensuring scalability for their future challenges.