Service Support Person

Purpose:

Our Service Support Person will assist service, sales, and parts with machine prep, machine configuration, various deliveries, and other functions to maintain efficiencies within the dealership. In this fast-paced environment, communication and organization are vital to success. Supporting service, sales, and parts to ensure quality while gaining efficiency for the dealership.

Responsibilities:

• Ongoing communication with all departments and understanding status and priority of workload.
• Line up, tag, and organize all incoming trade-in equipment on the lot and document needed work. 
• Perform wash and detail on arriving and departing dealer stock inventory.
• Clean customer equipment of dirt and debris upon arrival prior to the unit leaving the lot  
• Maintain all wash bay equipment, including but not limited to accounting for supply of cleaning agents, pressure washer, and drainage system
• Periodically inspect the lot for sales equipment status, looking for abnormal conditions such as no-starts, flat tires, etc., and report needed repairs to the Service Manager
• Accountable for billable time and assigned work orders
• Match machine and attachment/component serial numbers to correctly configure units for delivery
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on-time submittal of information.
• Assist parts department in unloading trucks, delivering parts, and loading customer vehicles.
• May participate in Service Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other appropriate responsibilities assigned by manager

Experience, Education, Skills, and Knowledge:

• High School diploma or equivalent experience
• Valid driver’s license is required; CDL (commercial driver’s license) preferred
• Driving record that meets Employer's insurance company requirements
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer-based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Ability to lift up to 75 pounds.