Full-Time

Manager – Process Management

Auto Finance

Confirmed live in the last 24 hours

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Fintech
Financial Services

Compensation Overview

$115.2k - $131.5kAnnually

+ Performance-based incentive compensation + Cash bonuses + Long-term incentives

Senior

No H1B Sponsorship

Plano, TX, USA

Category
Inventory Management
Production Planning & Scheduling
Procurement & Sourcing
Quality Control & Compliance
Supply Chain Management
Transportation & Distribution
Warehouse Operations
Operations & Logistics
Required Skills
Data Analysis

You match the following Capital One's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High School Diploma, GED or equivalent certification
  • At least 5 years of experience in process or project management
Responsibilities
  • Create & manage L2 for digital capabilities in COAF spanning customers and agents
  • Creation and management of Experience documentation in alignment with customer outcomes, including SLQ2CQ ownership across the L2
  • Creating realistic test plans including assembling a team of existing agents to launch new capabilities and decommission existing capabilities across 3,000 agents, designing monitoring strategy
  • Onboarding agents to new digital systems, creating training materials and running training sessions
  • Driving process improvements aligned with desired customer outcomes, including actively seeking customer feedback and running processes involved in collecting feedback
  • Creating and validating processes
  • Create clear and effective and well documented preventive and detective controls
  • Designing and producing metrics used to measure efficiency and effectiveness
  • Supporting internal and external audits
  • Analyzing, identifying, correcting and communicating data issues with systems used or owned by a department
  • Providing subject matter expertise on processes when representing the department in projects and other meetings
Desired Qualifications
  • Bachelor’s Degree
  • 2+ years of experience in presenting to senior management
  • 2+ years of experience leading an operations team
  • 2+ years of experience communicating with stakeholders that span across multiple teams
  • 7+ years of experience in process or project management
  • Six Sigma, Lean or Business Process Management Certification

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased focus on digital banking enhances Capital One's user-friendly solutions.
  • Growing interest in ESG investing aligns with Capital One's financial inclusion commitment.
  • Fintech partnerships offer opportunities for Capital One Ventures to invest in innovative startups.

What critics are saying

  • Facing multiple lawsuits for allegedly defrauding customers out of $2 billion.
  • Class action lawsuit from influencer accusing Capital One of stealing link commissions.
  • Involvement in Israeli cybersecurity startup may expose Capital One to geopolitical risks.

What makes Capital One unique

  • Capital One leverages data and technology to revolutionize the credit card industry.
  • The company offers user-friendly banking solutions with no fees or minimums for checking accounts.
  • Capital One emphasizes financial literacy through partnerships with organizations like Khan Academy.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program