Welcome Ambassador

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Welcome Ambassador. The Welcome Ambassador reports to the Guest Service Manager and is responsible for creating a warm, positive, and memorable first impression for all guests arriving at Fairmont Southampton. This role brings the history and stories of the resort to life through engaging interactions while supporting guests with luggage, wayfinding, transportation, and overall arrival needs. The Welcome Ambassador ensures smooth lobby and front-drive flow, enhances guest satisfaction, and upholds Fairmont’s luxury service standards. 

Key Responsibilities

Guest Welcome & Experience Delivery 

• Serve as the face and ambassador of Fairmont Southampton, offering warm, engaging greetings to all guests. 
• Share knowledge of the resort’s history, amenities, and upcoming experiences. 
• Escort guests and provide clear wayfinding throughout the property. 
• Offer timely, accurate information about hotel facilities and destination attractions. 
• Anticipate guest needs and deliver thoughtful, personalized service. 
• Assist guests with luggage to/from rooms, ensuring safe and professional handling. 
• Tag, record, and store luggage according to Fairmont procedures. 
• Offer umbrellas and weather-related assistance to maintain guest comfort. 

Front Drive Operations & Safety 

• Manage front-drive traffic flow, including taxis, shuttles, guest vehicles, and ride-share arrivals. 
• Assist guests safely entering/exiting vehicles. 
• Coordinate with Security, and Guest Services during peak arrival/departure periods. 
• Maintain a clean, safe, and visually appealing entrance area. 
• Monitor guest areas for safety concerns or unattended baggage. 
• Provide support to guests with mobility needs. 

Operational Support & Service Coordination 

• Support check-in during peak periods and assist with lobby flow and queue management. 
• Collaborate closely with Guest Services to ensure seamless arrivals and departures. 
• Assist with parcel acceptance, secure storage, and guest item delivery. 
• Support VIP arrivals, group movements, and special event logistics. 
• Uphold grooming, uniform, and brand presentation standards. 

Communication & Brand Representation 

• Respond to guest questions with clarity and confidence. 
• Communicate effectively using radios or internal systems to coordinate service. 
• Maintain a polished, professional presence aligned with Fairmont brand and LQA standards. 

Other Duties & Responsibilities 

• Perform other duties and responsibilities as assigned by management to support the overall operations of the hotel and ensure an exceptional guest experience 

Qualifications

What will you bring to this role? 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Education 

• High school diploma required; hospitality coursework is an asset. 

Experience 

• Minimum 1 year of customer service experience, ideally in a guest-facing environment. 
• Experience in Bell, Doorman, or Guest Services roles is an advantage. 

Competencies, Knowledge & Skills

• Warm, engaging interpersonal skills and a passion for guest service. 
• Strong communication and multitasking abilities. 
• Ability to stay calm and professional in a fast-paced environment. 
• Strong organizational skills and attention to detail. 
• Professional appearance aligned with luxury standards. 
• Additional languages are an asset. 

Personal Attributes, Culture & Values

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected.

Other Requirements 

• Ability to stand or walk for extended periods. 
• Ability to lift, push, and pull luggage up to 50 lbs / 23 kg. 
• Comfortable working indoors and outdoors in varying weather conditions. 
• Flexibility to work mornings, evenings, weekends, and holidays as required. 

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team