Customer Support Specialist
Posted on 4/12/2024
Xylem

5,001-10,000 employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Hardware
Industrial & Manufacturing

Company Stage

Seed

Total Funding

$10.2M

Founded

2011

Headquarters

Washington, District of Columbia

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

24%
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • Bachelor's degree or 3+ years of relevant experience
  • Legendary customer service skills
  • Excellent written and oral communication skills
  • Experience with Enterprise Resource Planning (ERP) tool
  • Ability to work independently
  • Strong & respectful collaborative skills and business acumen
  • Technical aptitude
  • Proficient in Microsoft Office
  • Order entry (Customer Service) experience preferred
  • Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools
  • Continuous improvement, lean practices, value stream mapping and waste elimination experience
Responsibilities
  • Order Management
  • Customer Billing Resolution
  • Sales Support
  • Comply with all established policies and procedures
  • Participate in new initiatives as requested
  • Assume other duties and responsibilities as required
  • Participation in Xylem Watermark volunteer activities