Head of Fund Operations

Job Description

THIS ROLE:

The person in this role is the ultimate owner of all aspects of delivery by the Client Services (including Investor Services Team) in the Funds and Asset Managers (‘FAM’) segment and is responsible for driving growth, client engagement, retention and profitability across our largest mandates, ensuring revenue initiatives are systematically commercialised. In addition to responsibility for ensuring that the team meet all deliverables, the successful applicant will ensure effective engagement and collaboration with other key stakeholders/ functions within the firm.

WHAT YOU WILL DO:

• You'll lead, manage, and develop Client Service Directors, Senior Managers, and their teams of financial services professionals, fostering a high-performance culture built on trust, collaboration, accountability, continuous development, and clear career progression.

• You'll provide strategic leadership for the FAM business in Mauritius, partnering with Commercial, Operations, Finance, HR, IT, Tax, Legal, AML, Risk & Compliance, and other stakeholders to ensure operational excellence, effective resource planning, consistent service delivery, and alignment with business objectives.

• You'll manage and strengthen key client and intermediary relationships, acting as Global Client Relationship Manager or Executive Sponsor where required, ensuring first-class service delivery, identifying new business opportunities, supporting successful onboarding, expanding services and solutions, and driving organic revenue growth.

• You'll oversee operational and financial performance, including budgets, costs, profitability, productivity, headcount forecasting, efficiency metrics, service-level agreements, client data accuracy, standard operating models, and resource allocation to achieve agreed performance and growth targets.

• You'll champion strong governance, risk, and compliance standards, ensuring KRIs, risk metrics, ACRs, Periodic Reviews, CDD documentation, independent audits, Contract Review Boards, regulatory inspections, and regulatory surveys are completed accurately and on time, while actively contributing to country leadership, management, risk, compliance, operations, Board, and regional meetings.

WHAT WE OFFER:

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions   
• Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leave 
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

ABOUT YOU:

• You have extensive experience leading large teams and functions within the Financial Services industry.
• You bring at least 10 years of experience working in a leadership or senior management role.
• You possess strong Microsoft Office skills, with particular proficiency in Excel.
• You have knowledge of the fund industry, which is desirable but not essential for the role.
• You are fluent in English, with strong communication and interpersonal skills.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders, including our employees, clients, and local communities, while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve, whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to colleagues. We want to empower our 5,500+ employees, from 94 nationalities, speaking 41 languages across 25 countries, to each achieve their potential. Through IQ-EQ Launchpad, we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.