FormFactor

Produces probe cards and test systems

Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeZhubei City, Hsinchu County, TaiwanNo salary listed

About the Job

Requirements

A degree in Electrical, Electronics, Mechanical, Chemical, or Materials Engineering, or a related field.
At least 3 years of test engineering experience in semiconductor wafer sort or final test, or application engineering experience at an Automated Test Equipment company or semiconductor capital equipment company; fresh graduates will also be considered.
Experience in customer service and support.
Customer management and interface skills.
Ability to present technical information in a detailed and credible way.
Verbal and written communication skills in English.
Knowledge of electronics and semiconductor manufacturing, especially back-end semiconductor testing.
Personal car for travel to provide customer service.
Willingness to work shifts.

Responsibilities

Provide customer service and support for company products, including repairing and troubleshooting probe cards.
Manage field escalations to provide quick solutions, lead engineering work, and drive effective, timely communication with customers.
Provide customer training, preventive maintenance, and continuous improvement programs at customer sites.
Compile and maintain the database of product performance in the field.
Identify opportunities and provide innovative solutions to improve customers’ overall use of the company’s probe cards.
Provide problem-solving recommendations or solutions by communicating with customers and the company’s internal worldwide team.
Maintain customer relationships through technical support and communication.

Desired Qualifications

Experience with probe cards is advantageous.
Knowledge of back-end semiconductor testing is desired.

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Job Description:

Job Description

Responsible for customer service and support of company products, including but not limited to repairing / troubleshooting of probe cards
Manage field escalation to provide quick solutions and/or leading engineering work and driving effective, timely communication with customers
Provide customer training, preventive maintenance, continuous improvement program at the customer site
Compile and maintain the database of product performance at field
Identify opportunity and provide innovative solutions to improve customer’s overall use of the company probe cards
Provide problem solving recommendations or solution by communicating with a customer and internal company worldwide team
Maintaining excellent customer relationship through technical support and communication.

Requirements:

Degree in Electrical/Electronics/Mechanical/Chemical/Materials Engineering or related degree
Min 3 years test engineering experience (e.g. Wafer Sort or Final Test) in semiconductor and/or application engineering in Automated Test Equipment (ATE) company or semiconductor capital equipment. Experience in probe card is advantageous.
Fresh graduates will be considered.
Experience in customer service and support
Excellent customer managements and interface skills
Ability to present technical information in a dynamic, detailed, and credible way
Communication skills (verbal/written) in English
Knowledge of electronics and semiconductor manufacturing (Especially, back-end semiconductor test desired)
Personal car for traveling to provide customer service.
Flexibility: Willingness to work in shifts

Skills:

Education & Experience:

No previous professional experience | Required

About the Company

FormFactor

Produces probe cards and test systems

FormFactor provides test and measurement tools for integrated circuits, mainly probe cards and testing systems used across the IC lifecycle. It enables wafer-level testing by connecting devices under test to measurement gear via probe cards, probe stations, analytical probes, and thermal/cryogenic subsystems. The company differentiates itself with a broad, integrated portfolio gained through acquisitions (MicroProbe, Cascade Microtech, FRT, Advantest assets) and a focus on end-to-end wafer testing for DRAM, NAND Flash, SoCs, and high-frequency applications. Its goal is to help semiconductor makers improve device performance and manufacturing yields while speeding time-to-profit by offering reliable, comprehensive test interfaces and measurement systems.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Livermore, CA
Founded: 1995

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