Full-Time
IT Helpdesk Technician
Confirmed live in the last 24 hours
PDI Technologies
1,001-5,000 employees
Provides payment solutions and loyalty programs
Entry, Junior
Temple, TX, USA
Position requires onsite presence in Temple, TX.
- 1+ years of experience in IT or a related role
- Strong technical aptitude and troubleshooting skills for servers and systems
- Exceptional verbal and written communication skills in English
- Professional and courteous communication with internal and external customers
- Detail-oriented with strong organizational skills
- Ability to work independently in a fast-paced, dynamic environment
- Capacity to maintain confidentiality of shared documentation
- Collaborative mindset with the ability to work cross-functionally
- Update tickets by gathering information and defining the ticket urgency
- Complete assigned tasks and tickets by following documented procedures, including Staging, Installation, Configuration, Upgrade and Maintenance of software and physical and virtual servers and workstations
- Communicate with professionalism and succinctly include relevant information when handing off tickets to the appropriate Line of Business, NOC Systems Administrators, Infrastructure Engineering and Systems Engineering teams
- Troubleshoot ticketed problems, including coordinating with Vendor support teams
PDI Technologies provides payment solutions, loyalty programs, and shopper insights tailored for retail and convenience businesses. Their products help companies streamline operations and enhance customer engagement. The software works by integrating payment processing with loyalty tracking and data analytics, allowing businesses to understand customer behavior and preferences. PDI Technologies stands out from competitors by focusing specifically on the retail and petroleum wholesale markets, offering industry-specific solutions that cater to the unique needs of these sectors. The company's goal is to help clients increase profitability and secure data while fostering customer loyalty through informed decision-making.
Company Stage
N/A
Total Funding
N/A
Headquarters
Alpharetta, Georgia
Founded
1983
6 month growth
↑ 3%1 year growth
↑ 3%2 year growth
↑ 3%
Simplify's Take
What believers are saying
- PDI's collaboration with ValidiFI enhances real-time bank account validation for payment solutions.
- The acquisition of Nuspire strengthens PDI's cybersecurity offerings for various industries.
- PDI's focus on sustainability aligns with growing consumer demand for eco-friendly products.
What critics are saying
- Increased competition in automated credit decisioning could impact PDI's market share.
- Regulatory challenges may arise from PDI's collaboration with ValidiFI on data privacy.
- Resource strain from rapid innovation in sustainability could affect PDI's profitability.
What makes PDI Technologies unique
- PDI Technologies offers industry-specific solutions for retail and petroleum wholesale markets.
- The company integrates advanced payment solutions with loyalty programs and shopper insights.
- PDI leverages data to enhance customer engagement and operational efficiency for clients.
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