Program Manager

At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support.

If you’re passionate about community impact, we invite you to join our team.

QMHP Required

Starting rate: 85K and can go up DOE

Purpose: 

The Rosebud Program Manager provides leadership and oversight of a supportive housing program serving youth ages 16–18 involved in the foster care system. The program provides behavioral health services and individualized supports in collaboration with youth, families, community partners, and the Department of Human Services (DHS).

The Program Manager is responsible for 24/7 program operations, staff supervision and development, clinical consultation, service quality, contract compliance, and fiscal management. The position promotes a trauma-informed, person-centered, and recovery-oriented approach that supports youth autonomy, stability, and well-being.

Accountabilities: 

Leadership Duties

• Oversee daily program operations and ensure services align with organizational standards, contractual obligations, and applicable licensing requirements.

• Develop and maintain program policies, procedures, and practices that support consistent, high-quality services.

• Ensure appropriate staffing, training, and operational coverage to meet program needs.

• Maintain a safe, functional, and supportive program environment.

• Identify opportunities for program improvement and implement changes in collaboration with agency leadership and staff.

• Respond to after-hours telephone calls for consultation and coverage needs. Provide emergency shift coverage when coverage is otherwise unavailable. 

Staff Supervision and Development

• Partner with Human Resource to recruit, hire and onboard program staff.

• Supervise program staff which may include a program supervisor, clinician, clinical case managers, peer support staff, and direct support staff.

• Provide regular, documented supervision, coaching, performance feedback, and professional development.

• Support staff in implementing trauma-informed, person-centered, and culturally responsive practices.

• Promote collaboration, accountability, and a positive team culture.

• Coordinate with clinical and peer leadership to support staff development and effective interdisciplinary care.

Clinical Consultation and Service Quality

• Provide clinical consultation to program staff regarding participant needs, treatment planning, risk assessment, crisis response, safety planning, and service coordination, within the scope of the position's qualifications and responsibilities.

• Support staff in responding to crisis situations, behavioral health needs, co-occurring substance use concerns, and complex participant situations.

• Promote participant choice, dignity, engagement, and individualized service planning.

• Monitor service quality, documentation, and participant outcomes, and implement improvements as needed.

• Support incident review, risk mitigation, and ongoing learning to strengthen participant safety and quality of care.

Partnerships and Care Coordination

• Serve as a primary liaison with DHS and other program partners.

• Maintain collaborative relationships with referral sources, community providers, and other stakeholders.

• Oversee referrals, screenings, admissions, coordination of services, and discharges.

• Facilitate team meetings and case consultations to support coordinated, individualized care.

• Incorporate participant feedback into program development and service improvements.

Contract Compliance and Administration

• Ensure compliance with DHS contract requirements, applicable regulations, licensing standards, and agency policies.

• Oversee required documentation, reporting, reauthorizations, and billing-related processes within established timelines.

• Maintain accurate and timely participant records and ensure staff meet documentation expectations.

• Coordinate with quality improvement staff and external reviewers during audits and program reviews.

• Monitor program performance and implement corrective actions when needed.

Fiscal and Resource Management

• Monitor program utilization, occupancy, staffing, and expenditures to support financial sustainability.

• Maintain effective referral and admission processes to support program capacity and contractual expectations.

• Identify resource needs and recommend strategies to improve program effectiveness and efficiency.

Other General Expectations:

• Familiarity with area resources and knowledge of Child Welfare system functioning.

• Pursue ongoing development of skills and competencies in accordance with contract and agency requirements

• Follow all corporate policies, procedures, and protocols.

• Adhere to NASW Code of Ethics. 

• Maintain current driver’s license.

• Maintain CPR and First Aid Certificate.

Positions Reporting: 

• Clinical Case Managers

• Youth Services Clinician

• Rosebud Supervisor 

Core Competencies:

• Communication: Direct and concise.  Keeps people informed.  Listens effectively to others.

• Teamwork: Effective at working in team situations.

• Initiative/Results Orientation: Originates action. Finds ways to get things done.

• Quality: Promotes continuous improvement.  Effectively utilizes data.

• Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends.

• Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.

• Independence: Independently completes and tracks routine tasks; incorporates instructions provided on new assignments

• Feedback orientated: Demonstrates, engages and promotes regular forms of feedback from program participants and employees

• Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training.

• Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups.

• Decision Impact: Understands the authority of this position and financial impact to the organization.  Every action represents the best interest of the organization.

• Sensitive Information: Exposure to highly confidential information.  Must maintain the highest level of discretion at all times. 

• Demeanor: Remaining calm in a crisis situation, empathetic, unbiased and excellent interpretation skills.  

Education/Certificates/Licenses/Registration/Experience:

Required:

• Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health field, with the ability to obtain a QMHP credential through MHACBO within 2 weeks of hire or licensed, or provisionally licensed, in the state of Oregon (LCSW, LPC, LMFT, or equivalent)

• Minimum 1 year supervisory experience

• Experience supervising staff and coordinating services across an interdisciplinary team.

• Knowledge of trauma-informed care, crisis intervention, risk assessment, and person-centered service delivery.

• Valid driver's license and ability to meet applicable agency driving requirements.

Preferred:

• Experience working with adolescents or young adults, particularly youth involved in the child welfare or foster care systems.

• Experience in supportive housing, residential services, or community-based behavioral health programs.

• Experience with Medicaid-funded services, public contracts, regulatory compliance, and program budgets.

• CADC credential or experience with substance use disorders.

All of our job openings are located in Portland, Oregon, and the surrounding metro areas.