Classified Support Engineer
About the job
- A bachelor's degree or commensurate experience.
- Six years of experience in IT support.
- Appropriate personnel clearance levels to access classified systems, specifically a TS/SCI clearance.
- Expert-level IT field-support and leadership skills, including management and direction of complex service-request fulfillment and network and computer-systems administration across multiple operating systems.
- Advanced proficiency in mobile-device support, intricate deskside tasks, and deployment strategies.
- Ability to provide comprehensive IT support for Transportation Security Administration staff at international locations.
- Leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, optimizing systems, and recommending significant changes to overall service delivery.
- Provide technical and management leadership for major IT field-support services for AJOC classified systems by establishing goals and plans that meet project objectives.
- Direct and control international field-support activities, with overall responsibility for management, methods, and staffing to ensure technical requirements are met.
- Oversee technical support for federal, contractor, and detail employees using Transportation Security Administration systems while ensuring appropriate staffing resources.
- Ensure support engineers complete mandatory and job-related training.
- Direct IT field-services tasks, including deskside support, mobility support, deployment services, operations and maintenance, asset-management inventory assistance, video-conferencing and audiovisual operations and maintenance, and local on-site cabling.
About the company
GovCIO provides IT services and digital solutions to the U.S. federal government, including IT modernization, digital services, data analytics, cybersecurity, DevSecOps, and management consulting. It wins prime federal contracts and delivers a full range of services through its business units—Health and Civilian Agencies, National Security Solutions, and Veteran and Enterprise Technology Solutions—along with GovCIO Media & Research. The company differentiates itself by expanding through strategic investments and acquisitions, such as WCAS’s stake and the Salient CRGT purchase, and by targeting federal health, national security, and civilian agencies under major contract vehicles like VA T4NG2. Its goal is to help the government transform and modernize its IT landscape with mission-critical technology and analytics capabilities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Washington DC, District of Columbia
Founded
2010
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Simplify's Take
What believers are saying
- GovCIO won DHS USCIS NEON II in December 2025, worth $163.4 million.
- GovCIO won a $389.7 million VA IT support order running through August 2027.
- GovCIO secured Navy NETSAFA RSNF support on March 19, 2026, expanding defense reach.
What critics are saying
- GovCIO lost GAO's IT services recompete to SAIC on January 12, 2026.
- VA concentration exposes revenue; SoldierPoint's CCIN and VHA work depend on agency budgets.
- A VA recompete loss could gut GovCIO's core health IT franchise by 2027.
What makes GovCIO unique
- WCAS-backed GovCIO bought SoldierPoint in September 2025, deepening VA telehealth capabilities.
- GovCIO controls VA's $2 billion CCIN telehealth IDIQ after SoldierPoint acquisition.
- GovCIO's 3,487-person workforce and Salient CRGT heritage support broad federal delivery.
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Benefits
Remote Work Options
Company News
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