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Cintas

Uniform rental, cleaning, and safety services

SAP Functional Analyst-Level 3-Service Management

Enterprise ApplicationsUpdated on Nov 14
Full-timeMason, OH, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree or foreign educational equivalent, or equivalent qualifications based on education and/or experience.
  • At least five years of experience in SAP S/4 Service.
  • Strong configuration experience across Service Quotations, Service Orders, and Service Confirmations, including transaction types, item categories, service-level agreement profiles, confirmation controls, and lifecycle integration from request through execution and billing.
  • Hands-on configuration experience with Service Contracts, service-level agreement definitions, response profiles, entitlement checks, and end-to-end pricing using condition technique.
  • Expertise configuring Service Master Data and organizational structures, including Service Organizations and assignment to controlling objects, Plants and Storage Locations for service parts, and alignment of service execution with finance and logistics structures.
  • Advanced configuration experience with Actions, Text, Partner, and Date Determination Profiles for automated service execution behaviors, service-level agreement tracking, partner assignment, scheduling logic, and downstream integration readiness.
  • Experience configuring Fiori-first S/4HANA Service landscapes, including Fiori Catalogs and Groups, role-based access to service applications, field enablement or suppression in collaboration with development, and functional specifications for custom Fiori applications.
  • Experience with cross-module integration across SD, MM, FI/CO, PTP, RTR, ECM, FSM, and SSAM, and external legacy systems through SAP CPI.

Responsibilities

  • Implement, configure, and support SAP S/4HANA Service Management.
  • Design and manage end-to-end service processes for service contracts, service orders, service quotations, confirmations, in-house and field service execution, and service-level agreements.
  • Collaborate with business stakeholders to gather requirements and translate them into functional solutions.
  • Create functional specifications and coordinate with ABAP, CTP, CPI, and FSM integration developer teams, using knowledge of CDS Views, Fiori Apps, and service workflow enhancements.
  • Support data migration and master data setup for equipment, service products, partners, contacts, and territories.
  • Execute configuration, unit testing, integration testing, user acceptance testing, and deployment activities.
  • Prepare documentation, user training, and knowledge-transfer materials.
  • Support continuous improvement, system upgrades, and S/4HANA transformations.

About the Company

Cintas

Uniform rental, cleaning, and safety services

Cintas provides a broad range of workplace services and products primarily in North America, including workwear rental and cleaning, facility services, first aid and safety supplies, and fire protection. It operates on a subscription model where clients pay recurring fees for uniform rental and maintenance, facility services, safety training, and safety products. The company delivers its services through a combination of on-site support, centralized distribution, and cleaning networks to keep workplaces safe, clean, and professional. What sets Cintas apart from competitors is its integrated, one-stop approach with a large national footprint, emphasis on operational excellence, and strong focus on customer service and regulatory compliance. The goal is to help businesses maintain safe, compliant, and professional environments by providing reliable, ongoing support and training through predictable, recurring partnerships.

Company size
10,001+
Company stage
IPO
Headquarters
Mason, OH
Founded
1929

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