AutoZone

Retailer and distributor of auto parts

Organizational Change Management Lead

Project ManagementPosted on Nov 5

Full-timeMemphis, TN, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Accounting, Finance, Information Systems, Computer Science, or a related field is required.
Proficiency in Microsoft Office, including Word, PowerPoint, and Excel, is required.
Proficiency in cloud-based technologies is required.
Seven to ten years of relevant experience is required.

Responsibilities

Provide in-depth organizational knowledge, channel the voice of the customer, and engage stakeholders through direct access to them.
Provide consistency and continuity beyond go-live, and enable faster escalation and issue resolution.
Serve as the single point of contact to review and approve all organizational change management deliverables in the project.
Oversee and execute the change campaign through training and strategic communication with functional areas.
Execute the change campaign across all areas of the company.
Oversee training coordination and deployment.
Oversee stakeholder and distribution lists.
Manage and deliver end-user training coordination.
Co-lead change management and day-to-day delivery with Procure to Pay, Record to Report, and Store Development Maintenance Management.
Participate in program leadership and governance meetings to present organizational change management.
Evaluate and support change-management goals, scope, and resourcing.
Provide input into the development and execution of organizational change management.
Support implementation of new systems requiring adoption of new processes and changes to team structure.
Establish and maintain change-management methods and standards across releases.
Review, provide, coordinate business lead feedback on, and approve OSM deliverables.
Facilitate access to resources, stakeholders, and tools required to deliver the change campaign.
Identify and mitigate change-management issues and risks, escalating as appropriate.
Monitor and advise on adoption risks and mitigations.
Drive integration across workstreams and localization efforts.

Desired Qualifications

International experience, especially in Mexico and Brazil, is preferred.
Multilingual ability in English, Portuguese, and/or Spanish is a plus.

Organizational Change Management (OCM) Lead provides in-depth organizational knowledge, channels voice of the customer, and has direct access to stakeholders for engagement. OCM Lead provides consistency and continuity beyond go-live, also provides faster escalation and issue resolutions. OCM Lead is the single point of contact to review and approve all OCM deliverables in the Project and will oversee and execute change campaign at AutoZone via Training and strategic communication with functional areas.

Bachelor's degree in Accounting, Finance, Information Systems, Computer Science, or a related field
Requires proficiency in MS office (Word, PowerPoint, Excel) and Cloud based technologies
Requires 7-10 years of relevant experience
International experience especially in Mexico & Brazil is preferred
Multi-lingual in English, Portugues and/or Spanish is a plus

Single point of contact to review and approve all OCM deliverables
Execute Change Campaign across all areas of the company
Oversee Training coordination and deployment
Oversee stakeholder and distribution lists
Manage and deliver end-user training coordination
Co-Leads with Procure to pay, Record to report, Store Development Maintenance Management, change management and delivery day-today
Participate in program leadership/governance meetings to present OCM
Evaluate and support change management goals, scope, and resourcing
Provide input into the development and execution of OCM
Implementation of new systems that will require adoption of new processes and changes on team structure.
Establish and maintain change management method and standards across releases
Review, provide and coordinate business lead feedback and approve OSM deliverables
Facilitate access to required resources, stakeholders, and tools to deliver on the OCM change campaign
Focus on identifying and mitigate change management issues/risks, escalations as appropriate
Monitor and advise on adoption risks and mitigations
Drive Integration across workstreams and localization efforts

About the Company

AutoZone

Retailer and distributor of auto parts

AutoZone is a large retailer and distributor of automotive parts and accessories for both DIY customers and professional service shops (DIFM). Its products include hard parts, maintenance items, and related accessories, sold through thousands of brick-and-mortar stores and online. The way it works is simple: AutoZone buys parts from manufacturers and distributors and then sells them to customers at a markup, offering knowledgeable staff and a wide selection to help people diagnose and fix vehicle issues. It differentiates itself through its extensive physical footprint, broad product catalog, and focus on convenient, helpful customer service for both individual car owners and commercial customers, making it easier to find parts in-store or online. AutoZone’s goal is to be the primary, dependable source for automotive replacements and maintenance needs, helping customers complete repairs efficiently by providing ready access to parts and expert guidance.

Company size: 10,001+
Company stage: IPO
Headquarters: Memphis, TN
Founded: 1979

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