Senior Integration Analyst @ Hi Marley

Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley’s industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.

An exciting opportunity exists for an experienced technical product professional on our Implementation and Enablement Team. Hi Marley is seeking a Senior Integration Analyst to be a part of our customer facing integration efforts and diligence activities. As a member of the Implementation and Enablement Team, this position plays a central role in providing technical support to our customers in their integration efforts. This positions works closely with Customer Success, Product Management, Engineering, and Sales. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You’ll Do:

Deliver seamless and delightful integration experiences for our customers by providing expert consultation on Hi Marley’s integration functionality.
Design scalable and efficient integration solutions that meet business needs of our customers and align with industry best practices.
Act as the Subject Matter Expert (SME) for Hi Marley’s integration suite, supporting Customer Success, Sales, and Account Management teams throughout the entire customer journey ranging from Pre-Sales Solutioning to Post Sale support.
Be a key part of the Integration team to support Hi Marley’s Service Orchestration initiatives by tailoring the integration suite to meet the comprehensive workflow needs of Enterprise implementations.
Analyze integration requirements and develop integration workflows that map Hi Marley’s APIs and webhooks to meet client requirements.
Collaborate closely with client IT developers, product managers, and quality assurance teams to implement integration workflows.
Troubleshoot integration issues, identify root causes, and implement timely resolutions to minimize customer impact.
Develop tooling to monitor customer integration implementations.
Stay updated on emerging integration technologies, industry trends, and best practices to continuously improve integration processes and enhance product offerings.
Document integration workflows, configurations, and troubleshooting procedures to maintain a comprehensive knowledge base for future reference.

Technical proficiency:

Experience with REST APIs & Webhooks
Proven understanding of REST API principles and JSON data structures
Proven understanding of API and SSO authentication/authorization (API key/SAML/OAuth)
Experience with API tools such as Postman, SwaggerHub, or ReadyAPI
Familiarity with querying data from tools like looker / power BI etc.
Familiarity with database concepts (SQL/NoSQL)
Experience with Swagger/OpenAPI Specification a plus

What We’re Looking For:

Bachelor’s degree in computer science or a related field, or equivalent experience with APIs (design, testing, or development) spanning 3-5 years.
A natural investigator with troubleshooting/analysis skills and strong technical aptitude. Ability to navigate data and and interpersonal dynamics to uncover solutions
Exceptional communication abilities across various mediums, including phone, in-person interactions, and written correspondence
Empathetic, positive attitude with a passion for customers success and/or experience working with enterprise Customer IT Teams
Ability to quickly grasp and distinctly explain technological and business concepts
Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment.
Ability to travel up to 10% of the time (customer-visits, industry conferences when safe to do so)

Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:

Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.

Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:

Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
Open vacation policy - we all work hard and take time for ourselves when we need it
Competitive salary and generous stock options - we all get to own a piece of what we’re building
A fun, lively startup culture
Core values-based leadership
A culture of employee engagement, diversity and inclusion
Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx

6 month growth

1 year growth

2 year growth