Full-Time

P&L Operations Manager

Posted on 11/4/2025

TSC

TSC

201-500 employees

Global CX agency building customer journeys

No salary listed

Arlington, VA, USA

In Person

US Top Secret Clearance Required

Category
Business & Strategy (2)
,
Required Skills
Python
Sales
SQL
Java
SAP Products
Financial analysis
Word/Pages/Docs
Risk Management
C/C++
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Bachelor’s degree (technical background preferred) with 15+ years of experience in P&L management, including oversight of $25M+ in revenue and $2.5M+ in profit.
  • US Citizenship with an active Top Secret/SCI clearance or SCI-eligible
  • Proven leadership in DoD/government, Space, and/or Intelligence Community contracting, with deep knowledge of acquisition processes, program planning, and translating customer requirements into executable strategies.
  • Demonstrated success in partnering with Corporate Business Development to build and sustain pipelines and meet long-term growth objectives.
  • Experience building and leading geographically dispersed, matrixed teams, fostering collaboration, innovation, and high performance.
  • Strong track record managing business financials, strategic goals, and operational resources, while maintaining compliance with corporate policies.
  • Skilled in developing technical and managerial leadership structures within complex organizations.
  • Excellent communicator, adept at presentations and leading cross-functional teams.
Responsibilities
  • Strategic Leadership & Alignment: Serve as General Manager of the SSS Operation, responsible for aligning operational capabilities, customers, and programs with Division goals and strategic initiatives.
  • Strategic Leadership & Alignment: Act as a corporate advocate within the DSS Division, providing clear business and technical direction aligned with the division’s vision and corporate strategy.
  • Strategic Leadership & Alignment: Develop and execute a 5-year business plan focused on customer sustainment, revenue growth, and new business capture, in collaboration with the corporate business development team and the DSS Division.
  • Business & Financial Management: Serve as the P&L owner and execute to an agreed 5-year Sales and Profit Plan supporting the DSS business plan.
  • Business & Financial Management: Meet or exceed annual sales and profit goals as defined in the Division’s Annual Operating Plan (AOP), while supporting corporate KPIs.
  • Business & Financial Management: Manage operational cost budgets, direct labor plans, and financial performance of programs under the operation’s purview.
  • Business & Financial Management: Propose internal corporate initiative projects for IRAD or other investment consideration as part of the AOP planning process.
  • Business & Financial Management: Develop and sustain year-over-year funded backlog growth to support proactive staffing and capability development.
  • Program Execution & Oversight: Establish/maintain strong customer relations with key SSS government and prime contractor customers to include ONR/NRL, IC, and Space community
  • Program Execution & Oversight: Lead the operation staff to successfully execute all programs, ensure on-time deliverables, meet customer expectations, and achieve profitability targets.
  • Program Execution & Oversight: Ensure Program Managers collaborate with PMO, Contracts, and Project Controls to produce accurate Estimates to Complete (ETCs) and Estimates at Completion (EACs).
  • Program Execution & Oversight: Be the primary authority for resolving budgetary, programmatic, customer, and staffing challenges while maintaining compliance with company policies and procedures.

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Zaion partnership boosts AI voice automation for enterprise clients.
  • Serves blue-chip clients like BNP Paribas, Nestlé, and Orange.
  • Sitel Group membership accesses 75,000-person global CX platform.

What critics are saying

  • Foundever rebrand erases TSC identity in 3-6 months.
  • Qualtrics XM3 automates journey mapping 40% faster by March 2026.
  • GPT-5 no-code tools capture 30% market by February 2026.

What makes TSC unique

  • TSC excels in chatbot deployments for Parc Astérix and Ramsay Santé.
  • TSC partners with Zaion for AI callbots serving Accor and Citroën.
  • TSC leads in Social Media Intelligence and Visual IVR expertise.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement

INACTIVE