T

Teleperformance Spain

Runs multilingual customer support and sales services

Senior IT Presales Consultant

Pre-Sales Solution EngineeringPosted on Nov 13
Full-timeMadrid, Spain€45k - €50k /yr

About the Job

Requirements

  • More than four years of experience in presales, technical consulting, or solution architecture in Contact Center environments, either CCaaS or on-premise.
  • A proven track record leading RFP and RFI responses and managing complex opportunities in collaboration with sales teams.
  • Demonstrated ability to defend technical proposals and deliver demonstrations to technical and business audiences, including C-level executives.
  • Expertise in at least one leading CCaaS platform: Genesys Cloud, NICE CXone, Five9, Amazon Connect, Talkdesk, or Webex Contact Center.
  • Knowledge of omnichannel routing, IVR, ACD, WFM/WEM, recording, and analytics.
  • Strong knowledge of VoIP, SIP, trunks, WebRTC, SBC, and QoS.
  • Experience designing CRM integrations with Salesforce, Dynamics 365, or ServiceNow using REST APIs, webhooks, and modern architectures.
  • Familiarity with AWS and/or Microsoft Azure.
  • Knowledge of identity management (SSO, SAML, OAuth 2.0, MFA), high availability, disaster recovery plans, and compliance standards including GDPR, ISO 27001, and PCI DSS.
  • Professional fluency in English at C1 level or higher and Spanish at C1–C2 level.
  • A higher qualification in Computing, Telecommunications, Engineering, or a related field.
  • Ability to translate complex business needs into clear technical solutions and vice versa.
  • Commercial orientation, persuasion, and ability to defend the value of technical designs.
  • Ability to manage multiple opportunities in parallel under tight deadlines and coordinate teams without direct authority.
  • Cultural sensitivity when working with teams and clients distributed across EMEA.

Responsibilities

  • Advise and support the sales team throughout the sales cycle, providing technical expertise to help win and close large accounts.
  • Define and design technology solutions, including CCaaS, cloud, hybrid, or on-premise architectures, tailored to each client's technical and operational requirements.
  • Lead technical responses to RFPs, RFIs, and RFQs, preparing detailed documentation including architecture diagrams, compliance matrices, and integration models.
  • Define project technical scope and prepare estimates for licensing, infrastructure, and professional services costs.
  • Lead executive presentations, product demonstrations, and proofs of concept to validate solution suitability with clients.
  • Ensure proposed solutions are scalable, secure, and profitable, and coordinate internal and external approval with IT, Security, Legal, and technology providers.
  • Transfer approved technical solutions to the teams responsible for implementation and maintenance through structured documentation and handoff.
  • Maintain thorough knowledge of market trends, automation systems, and artificial intelligence applications in Contact Center environments.

Desired Qualifications

  • Official certifications from CCaaS vendors, cloud providers such as AWS or Azure, or in networking or cybersecurity.

About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
1989

Recently Posted Jobs

Explore more opportunities at Teleperformance Spain

See more jobs