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PENN Entertainment

Operates casinos, racetracks, and online betting

Wardrobe Assistant Shift Manager

Personal Care & StylingPosted on Nov 5
Full-timeJoliet, IL, USA$55k - $60k /yrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Knowledge of wardrobe operations and alterations is required.
  • The employee must understand and speak English.
  • The employee must be able to analyze and evaluate profit and loss statements.
  • The employee must be able to perform the listed physical demands, including lifting or moving up to 50 pounds and occasionally pushing or pulling carts and equipment weighing up to 250 pounds.
  • Manual dexterity to operate necessary equipment is required.
  • Close and distance vision are required.

Responsibilities

  • Manage the daily operations of the assigned wardrobe.
  • Provide a high level of customer service and promote a positive attitude to create an enjoyable experience for team members.
  • Maintain consistent, high-quality service standards in designated areas of responsibility.
  • Implement training programs that ensure high-quality service and provide team members with adequate training and tools for success.
  • Ensure wardrobe areas are clean and in proper condition.
  • Use the minimum labor needed to perform the required level of service without adversely affecting service standards.
  • Interview and hire new team members.
  • Audit supplies and inventory items to ensure cost controls.
  • Complete required daily financial tools and reports.
  • Communicate variances from established standards to the Food and Beverage Manager or Director.
  • Ensure service equipment is operational and handled safely, and report mechanical issues to the appropriate team members.
  • Enforce appearance and uniform guidelines, as well as regulatory requirements, internal controls, policies, and procedures.
  • Review manifests and staffing levels to determine appropriate work assignments for staff.
  • Conduct physical inventories of outlet supplies and requisition replacement items as needed.
  • Coach and counsel team members as needed to reinforce departmental and company policies and procedures.
  • Conduct daily shift meetings to maintain an informed shift.

Desired Qualifications

  • Two to three years of supervisory experience is preferred.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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