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Corning

Specialty glass, ceramics, and tech components

Senior Solutions Architect

Implementation & Technical Account ManagementUpdated on Nov 14
Full-timeCharlotte, NC, USA

About the Job

Requirements

  • A BS in Engineering Related Studies, such as Mechanical, Electrical, Chemical, or Optics.
  • At least 5 years of telecommunications, data center, or related industry experience.
  • Ability to translate complex technical information into clear customer-facing and internal communications.
  • Strong knowledge of fiber optic products, structured cabling systems, and related installation practices.
  • Fluent spoken and written English.
  • Ability to manage tasks effectively in an actively changing environment.
  • Willingness to work outside normal scheduled business hours when necessary.
  • Sound problem-solving and decision-making skills.
  • Ability to meet the expectations and requirements of internal and external customers.
  • Attention to detail and conscientiousness.
  • Willingness to travel up to 25%.

Responsibilities

  • Lead Engineering Services solution-development activities for strategic hyperscale data center customers.
  • Understand customer innovation priorities and support efforts to align solutions with those needs.
  • Support internal COC stakeholders, including hyperscale data center leaders, PMO managers, and Market Development, to help ensure Engineering Services meets innovation needs.
  • Interact directly with customers to understand their problems and requirements, identify innovation opportunities, or guide them to solutions within manufacturing capabilities.
  • Articulate customer use cases and work with Technology during design and development to meet customer requirements.
  • Contribute to generating intellectual property and patents with Technology.
  • Identify potential failure modes for installation of new products and work with Technology to mitigate them during development where possible, or develop appropriate training material.
  • Train customer design engineers, design firms, and installation contractors on new products, solution sets, and installation.
  • Establish procedures for innovation products, including how products are handled, installed, and tested.
  • Lead field trials for new product initiatives and identify new use cases for innovation in the field.
  • Provide design input into software configurators or other design work aids.
  • Understand manufacturing capabilities and align them with customer requirements.
  • Work closely with PLM to develop part numbers and order processes for solutions.
  • Provide internal training to Engineering Services for all innovation projects.
  • Collect and present installation data from field trials and early-stage deployments to support value propositions for innovation.
  • Assist marketing and sales with creating case studies and collateral for new innovations.

Desired Qualifications

  • Project management or project coordination experience.
  • Telecom manufacturing experience.
  • Initiative, ownership, and ability to drive progress with limited oversight.
  • Ability to make sound decisions and act with little direction.
  • Ability to organize and coordinate a complex work schedule with varied duties.
  • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and SharePoint.
  • Experience in Engineering Services, technical field support, customer solution development, or a related technical role.
  • Ability to prioritize and handle multiple tasks simultaneously.
  • Ability to work efficiently and effectively in a dynamic environment.
  • Ability to establish and maintain positive relationships with peers and customers.
  • Conflict-management skills and ability to create win-win solutions.

About the Company

Corning

Specialty glass, ceramics, and tech components

Corning develops and manufactures specialty glass, ceramics, and related components for a range of industries. Its engineered glass and ceramic materials are produced and integrated into devices and systems such as smartphone screens, high‑performance displays, optical networks, automotive emissions controls, and life‑science equipment. The company differentiates itself with a broad portfolio across multiple markets, material science expertise, reliable supply, and end‑to‑end components and systems. Its goal is to help customers achieve performance and reliability by providing durable, high‑quality materials and connected solutions that scale with growing demand.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Corning, NY
Founded
1851

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