Client Services Director - Portfolio Management

Nasdaq Technology is looking for a passionate Director – Client Services Portfolio Management with focus on technical presales activities on the AxiomSL software and implementation, to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. Client Services is an integral part of Nasdaq's growth and success. This division's mission is to continuously improve the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach passionate about driving customer adoption and retention. As a Director – Client Services (Presales), you will contribute to the APAC regional business development, by actively developing the client services business on both existing accounts and new names. A Portfolio Manager responsibilities include crafting regional growth strategies, designing new services, and identify AI aoptions into AxiomSL services business,. At the same tine, managing client happiness and growth opportunities through actively participating in governance committees, and supporting the sales organization to position the implementation strategy, estimates and pitch. Ultimately, you will work directly with AxiomSL clients/prospects and customer happiness leagues as well as the sales organization to manage a portfolio of active AxiomSL clients, drive service growth and market penetration as well as actively supporting sales of new clients in various business lines.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets.

With this position we offer

Join the Services Strategy team in FinTech Client Experience organization, who is defining multi-year strategy roadmap, and enabling Sales and Service Delivery teams to enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services.

Role Responsibilities -

As a Director – Client Services Portfolio Management, your focus will be developing and implementing software solutions. Besides working closely with your colleagues in Mumbai, you will also work closely with Nasdaq teams in other countries.

Provide client service strategies to AxiomSL collaborators internally and externally

Provide advice and mentorship for opportunities to AxiomSL customers and colleagues

Build and implement a global services strategy to grow the client services business

Measure and report on the financial KPIs like (bookings, margin, and revenue)

Work actively with customer delivery directors to ensure the detailed transition of opportunities from the prospecting stage toward the execution phase

Work collaboratively with AxiomSL solution architects and subject matter experts to elaborate client proposals and end estimates

Present service strategies to clients C-level

Engage with client procurement, business, and legal departments to review and close contracts 

We expect you to have: (Minimum Qualifications)

Minimum 8 years of AxiomSL implementation experience

Technical background with software proven experience

Confirmed work experience as a Portfolio Director or similar Presales role

Strong understanding of customer delivery practices

Excellent verbal and written communication skills, with a focus on commercial C-level conversations

Strong analytical and problem-solving skills

It would be great if you (Preferred Qualifications)

• Master’s degree in business, finance, investment, or a related field preferred 

Does it sound like you?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 1-2 weeks.

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.