Junior Client Service Specialist with French or German

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We are currently looking for one French‑speaking Specialist and one German‑speaking Specialist to support our B2B clients across European markets. You will be involved in order management, after‑sales support, and daily collaboration with internal stakeholders, while helping to build trusted, long‑term client relationships.

This is your chance to grow your client service skills within an international, collaborative, and fast‑paced organization.

About the Job

Your responsibilities include, but are not limited to:

• Supporting B2B clients across French or DACH markets, building trusted, long-term relationships.
• Managing orders in SAP (input/approval, backorders, invoicing, credit/debit notes), tracking deliveries for Partner Accounts, and supporting special processes for Key Accounts
• Assisting clients with after-sales requests, including missing stock, lost parcels, and warranties
• Adopting a service- and solution-oriented approach, while effectively collaborating with other departments to address client needs, special requests, and strategies
• Contributing to process optimization, managing returns, and ensuring accurate daily data input across all systems

About You

We are looking for a unique and amazing talent, who brings along the following:

• Experience with SAP is an advantage
• At least basic proficiency in MS Excel
• A calm and friendly demeanor, with a strong focus on delivering excellent customer service
• Exceptional attention to detail and strong collaboration skills, with a results-driven approach to problem-solving
• Ability to clearly communicate and explain procedures and solutions to partners
• Fluency in French and English or German and English, both written and spoken

What we offer

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• Hybrid and flexible work options to support your work-life balance
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

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