Full-Time
AI/DS Engineer
Posted on 1/15/2025
Aisera
201-500 employees
Develops AI chatbots for IT operations
Compensation Overview
$155.9kAnnually
Junior
No H1B Sponsorship
Palo Alto, CA, USA
No telecommuting.
- Bachelor's degree or higher in Computer Science, Data Science, or any related field of study
- One (1) year of experience in the job offered or in any related position(s)
- Demonstrable proficiency, skill, experience, and knowledge in three or more engineering fundamentals (Data structures and algorithms, Statistical analysis, Machine learning algorithms, Data modeling, Instrumentation, Model design/development, Data-driven experimentation, Prompt engineering, Fine-tuning, Experimental design)
- Coding and software engineering with two or more programming languages (Python, Java, C/C++, SQL)
- Familiarity with relational database schemas
- Work closely with product management, sales engineering, and customer success teams to deliver on customer requirements
- Collaborate on design projects and code reviews with team members
- Write scripts, macros, and programs to automate routine analyses and actions
- Work closely with Data Scientists and collaborate with Back-End/Front-End Engineers to build products and associated datasets for AI driven product needs
- Handle increasing volumes of data
- Maintain efficiency and reliability of production of the critical datasets
- Evaluate and offer the best tooling and process for data access and analysis
- Provide design and review support to the engineering teams working on data processing
- Implement data governance and privacy and improve data quality and reliability
- Develop and iterate on processes, tools, communication channels, and documentation to enable the best possible technical support experience at scale
- Maintain a strong data-driven culture within the company by interacting with diverse internal functions
Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Unlike many competitors, Aisera focuses on providing quick deployment of AI solutions, enabling businesses to implement these technologies in a matter of weeks. The company's goal is to enhance productivity and customer experience by offering personalized interactions while also helping businesses save on operational costs.
Company Size
201-500
Company Stage
Series D
Total Funding
$212.5M
Headquarters
Palo Alto, California
Founded
2017
Simplify's Take
What believers are saying
- Aisera is recognized as a leader in the 2024 Gartner Magic Quadrant for IT Service Management.
- The declining costs of AI agents allow Aisera to offer competitive pricing.
- Aisera's customizable AI workflows align with the trend towards personalized AI solutions.
What critics are saying
- Anthropic's AI agents pose a competitive threat by automating complex workflows.
- Rapid advancements in AI assistants could overshadow Aisera's current capabilities.
- Challenges in AI scaling, like OpenAI's delay, may affect Aisera's expansion efforts.
What makes Aisera unique
- Aisera offers customizable AI workflows through a Visual Studio for business process automation.
- Aisera's AIX platform provides pre-trained domain-specific LLMs for various industries.
- Aisera's solutions deliver human-like interactions with contextually rich conversations to boost productivity.
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Benefits
Health Insurance
Wellness Program
Flexible Work Hours
Remote Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 0%2 year growth
↑ 8%Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
Anthropic has unleashed AI agents that can surf the web and control computers, intensifying the race to commercialize AI assistants that can actually get things done.The move puts Anthropic in direct competition with tech giants Microsoft, Google, and OpenAI, who are all vying to automate routine computer tasks for businesses looking to boost productivity and cut costs. While previous AI tools have focused on text and image generation, these new agents represent an evolution toward AI systems that can actively manipulate software and complete complex workflows with minimal human oversight.“Agentic AI is set to redefine industries over the next three years, with its ability to operate autonomously and make decisions without human intervention,” Dan Parsons, COO/CPO at Thoughtful AI, told PYMNTS. “The greatest impact will be seen in areas like system administration, operations, customer service, and complex decision-making, where AI can drastically improve efficiency, reduce costs, and unlock new levels of scalability.”Anthropic’s Agent MoveAnthropic’s new AI capabilities allow its Claude model to control computers directly—from web browsing to coding and app interaction. While the technology shows promise, with Anthropic claiming superior performance on key benchmarks, actual success rates remain modest at 14.9% for basic computer tasks.Unlike rivals Microsoft and Salesforce, which build AI agents to work within specific applications, Anthropic’s approach lets its AI system operate computers just as humans do – by interpreting what’s on screen and using the mouse and keyboard. The strategy marks a significant shift in how AI could automate everyday tasks, though experts caution that reliable performance remains a key challenge.“Right now, the impact of autonomous AI agents is limited, but the potential is very large,” Olga Kupriyanova, principal consultant, AI & data engineering at technology research and advisory firm, ISG told PYMNTS.The growing competition in the AI agent space will likely drive down AI pricing. According to McKinsey, while AI agents were initially too expensive for many business applications, costs are now rapidly declining
Aisera named a leader in 2024 gartner(r) magic quadrant(tm) for artificial intelligence applications in IT service management.
PALO ALTO, Calif., Oct. 11, 2024 (GLOBE NEWSWIRE) - Aisera, a leading provider of agentic AI for the enterprise, today announced it has been named a Leader in the 2024 Gartner(R) Magic Quadrant(TM) for Artificial Intelligence Applications in IT Service Management.
PALO ALTO, Calif., Aug. 05, 2024 (GLOBE NEWSWIRE) - Aisera, a leading developer of generative AI applications and platform for the enterprise, today announced that it has been recognized as a leader in The Forrester Wave(TM): Conversational AI Platforms For Employee Services, Q3 2024 report.