Workshop and Field Service Manager

JOB PURPOSE

Based on the activities assigned by his/her superiors, the Area Manager is responsible for thequality, conformity and deadlines of the work carried out in his/her area.
He/she manages and supervises operational teams in the workshop and/or on the road.

Job Description

SIGNIFICANT ACTIVITIES - Monitor and analyze activity indicators (intervention costs, etc.), and propose corrective action where necessary - Supervise the distribution of tasks and files to optimize activity, by collaboration with its teams - Propose and manage the budget for his activity, in collaboration with his superiors, on the basis of the service policy defined by his superiors - Contribute to the planning of external interventions in collaboration with internal stakeholders - Monitor internal and external outstandings, in collaboration with internal stakeholders (warranty invoicing, etc.) - Ensure that files are invoiced and that objectives (sales, margins, etc.) are met, and alert if necessary - Check the information in the various documents and business tools provided by operational teams, relating to operations (intervention reports, hours worked, etc.) - Participate in resolving customer disputes, in collaboration with internal stakeholders Security - Contribute to the follow-up of regulatory controls and ensure compliance of premises and regulatory compliance (health, safety and environment) - Conducting safety inspections - Participate in analyzing the causes of workplace accidents and propose corrective actions, if necessary, in collaboration with the safety and environment teams Management - Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management - Support and monitor the team(s) assigned to him/her (integration, skills development, etc.) - Participate in the application of HR policy (performance, compensation, etc.) by collaboration with human resources teams - Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessary RESPONSIBILITIES AND SCOPE FOR ACTION - Control the profitability of its perimeter - Guarantees the quality and timeliness of work within its scope - Guarantees customer satisfaction within its scope - Ensure the conformity of premises, workstations and tools within the scope of the project - Manage and coordinate internal stakeholders within the scope of the project (sales teams, operational teams, human resources, etc.) - Know, apply and enforce health and safety rules (personal protective equipment, procedures, authorizations, training, etc.) - Know, apply and strictly enforce environmental rules (sorting, anti-contamination, etc.) - Support and ensure the performance of your teams and your scope of responsibility - Know, apply and enforce internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE Diploma(s) and/or experience(s) 2 to 3 years' higher education in a technical field and/or 5 years' experience preferred significant desired Specific knowledge(s) Technical skill(s) - General management knowledge - Knowledge professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.) - Professional knowledge of products (ranges, functions, etc.) - General knowledge of IT tools and information systems - General knowledge of health, safety and environmental regulations - General knowledge of management - Intermediate level in English (B1) Behavioral skill(s) - Rigor - Analytical skills - Active listening - Perseverance - People skills