Social & Community ServicesCase Management & Advocacy
About the job
Requirements
A high school diploma is required.
Prior customer service experience is desired but not required.
Must satisfy the employer-paid physical, drug screen, and criminal background check.
New Jersey residency is required by state statute.
Responsibilities
Interview applicants and make telephone and written inquiries to establish needed background information.
Develop pertinent information on applicants’ circumstances and needs.
Maintain records of facts on individual cases.
Prepare recommendations and submit reports.
Assist Human Services Specialists as necessary in determining basic eligibility and extent of financial need, and in clarifying and verifying data obtained from clients and other pertinent sources.
Prepare correspondence relating to verification of applicants’ statements of financial need.
Identify possible financial resources, help clients identify and establish eligibility for benefits from agencies such as Employment Security, Social Security, and the Veterans’ Administration, and refer clients to the appropriate agency.
Respond to complaints relating to financial eligibility.
Assist clients in filling out necessary papers to expedite processing of applications for financial assistance.
Select methods or procedures independently to help accomplish assigned tasks.
Desired Qualifications
Proficiency in one or more of the following languages is strongly preferred due to the needs of the client population: Spanish, Arabic, Hindi, Gujarati, or Urdu.
Experience working for a government agency, nonprofit, or social service organization is ideal but not required.
A college degree or completed college coursework is a plus.
Overview
Under direct supervision of a Human Services Specialist 4 or other supervisor in a County Welfare Agency, while receiving formal and in-service training, assists the Human Services Specialists in the performance of specific duties on a paraprofessional level which includes determination of eligibility for financial assistance in accord with rules and regulations promulgated by the New Jersey Department of Human Services; does other related duties as well.
Responsibilities:
Interviews applicants and makes telephone and written inquiries to establish needed background information.
Develops pertinent information on applicants’ circumstances and needs.
Maintains records of facts on individual cases.
Prepares recommendations and submits reports.
May assist Human Services Specialists where necessary in their work, determining basic eligibility and extent of financial need and in clarification and verification of data obtained from clients and other pertinent sources.
Prepares correspondence relatives to establishing verification of applicants’ statement of financial need.
Identifies instances of possible financial resources and assists clients in identifying and establishing eligibility for benefits from agencies such as Employment Security, Social Security and Veterans’ Administration and refers clients to appropriate agency.
Responds to complaints relative to financial eligibility.
Provides assistance to clients in filling out necessary papers to expedite processing of applications for financial assistance.
Exercises independent judgement as far as selecting methods or procedures to help accomplish assigned tasks.
Qualifications:
Education: High School Diploma; college degree or college coursework completed is a plus.
Experience: Prior customer service experience desired. Experience working for a government agency, non-profit, or social service organization is ideal, but not required.
Language: Proficiency in one or more of the following languages is strongly preferred due to the needs of our client population: Spanish, Arabic, Hindi, Gujarati, or Urdu.
Must satisfy employer paid physical, drug screen and criminal background check.
NJ residency required by State Statute. R.S.52:14-7.
The anticipated starting base pay for this position is:
$49,300 per year, depending on experience and qualifications.
Build your future while helping shape the future of your community. At Middlesex County, we’re committed to supporting our employees with competitive benefits and a workplace that values well-being and balance. Middlesex County is proud to provide the resources, support, and flexibility employees need to thrive both professionally and personally.
Are you looking for a career that fits your interests and allows you to help your community? Middlesex County has opportunities for people with talent and drive!
Our 2,000+ employees work together to provide the services and support that make Middlesex County one of the healthiest, safest, and sustainable places to live work and play. We’re preparing for the future today with our Destination 2040 plan to help local businesses and residents grow and adapt to a continuously changing world.
You can build your own future while helping to build the future of your community. With competitive benefits, including a pension plan, on-site wellness coaches, and health and dental insurance, Middlesex County offers the support employees need. The County also promotes a healthy work-life balance with generous vacation, sick, and holiday leave.
Middlesex County is the most diverse county in New Jersey, and our employees reflect the dynamic energy of the County. We have locations throughout the County, from our downtown New Brunswick offices to our healthcare facilities to our parks system. No matter your interests and skills, there’s a place for you in Middlesex County. Build your career and your community – apply for a position with Middlesex County today.
For more information, visit middlesexcountynj.gov and find us on Facebook and Instagram.
Middlesex County is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.