Lead RN/LPN/MA - Urgent Care

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Lead RN coordinates the day-to-day patient flow as part of a healthcare team by assisting in planning and implementing care interventions while promoting high quality patient care in a professional, efficient and safe manner.  Assists in the planning and implementation of interventions to ensure evidence-based practices are being adhered to.  Directs the team member as needed in order to support and maintain high-quality patient care. Lead RN works closely with providers, supervisors, support staff and other members of the organization to ensure a seamless workflow. Effectively communicates with all team members to support a cohesive work environment. The RN functions as the liaison between patients, staff, and physicians.

Essential Job functions:

• Delivers direct patient care within the scope of licensure and in accordance with SMG policy.
• Assumes accountability for the quality of care, which he/she has delivered including maintaining standard precautions.
• Collects lab specimens according to departmental guidelines. Accurately labels specimens.
• Prioritizes patient care by implementing physician orders and nursing procedures.
• Documents appropriately in the Electronic Health Record (EHR).  
• Assures all patients are correctly identified prior to providing and/or documenting care.
• Maintains efficient patient flow.
• Employs appropriate and timely use of Tasking in EHR. 
• Schedules appointments appropriately and accurately according to department guidelines.
• Administers injections according to appropriate protocol. Documents injections accurately in EHR.
• Appropriately demonstrates telephone triage protocols and document in EHR.
• Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly. 
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Appropriately enters orders and schedules appointments and EHR.
• Provides referrals and/or consult orders appropriately and in a timely manner in the EHR.
• Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
• Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.
• Facilitates transition of care to Hospital.
• Checks and maintains logs for emergency equipment according to policy.
• Assists in ordering and maintaining of all supplies as assigned.
• Demonstrates flexibility with various work schedules.
• Recognizes and performs duties which need to be performed although not directly assigned.
• Assists with staffing and assignment changes on weekends.
• Assist with the training and orientation of new staff, including but not limited to annual competencies and lab training
• Work collaboratively with the department managers to ensure compliance with the Urgent Care Association of America (UCA) standards and guidelines.
• Assist with the oversight of the COVID-19 testing workflow
• Troubleshoot lab errors and missing specimen issues. Assist in monitoring/coordinating courier pickup schedules 
• Participate in monitoring site inventory and supply needs, placing orders if needed and troubleshooting purchasing issues
• Assist in reviewing lab logbooks and emergency cart books
• Perform clinical duties when needed to cover staffing shortages
• Assist with reviewing department reports such as pending status, missing charges, UC to ED transfers, etc.
• Assist with chart reviews as needed to monitor documentation and department goals
• Assist with completing clinical competencies
• Maintain department forms/handouts at each site
• Assist with other duties as assigned within their scope of practice

General Job functions:

• Responsible for maintenance of staff  assignments. Work with Practice Manager to provide adequate staff coverage.
• Perform weekly reviews of department logs, including point of care testing logs.
• Responsible for oversight of medical and office supplies and ordering of supplies.
• Monitor employee performance of staff assigned to office. Discuss concerns and issues with Practice Manager.
• Responsible for addressing and resolving patient complaints/issues. Communicate issues and resolution to Practice Manager.
• Notify Practice Manager of any potential health and safety hazards in the office. Responsible to place and follow through on Facilities/IT work orders related to the office setting.

Physical Job Requirements:  

• Pushing and pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Balance is maintained during climbing, bending and/or reaching
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Chemicals

• Loud noises

• Vibration

• Extreme temperatures

• Confined spaces

• Allergens:  dust, mold and/or pollen

• Magnetic fields

• Radiation

• Sharps
• Latex

Blood-borne Pathogens:

• Exposure to infectious hazards, blood, body fluids, non intact skin, or tissue specimens
• Contact with patients or patient specimens is possible
• Unplanned or unexpected exposure

Education, Certification, Computer and Training Requirements:

• Associates degree required. Bachelor’s degree preferred.
• New York State and Connecticut Nursing License and BLS certification required.
• Valid Drivers license and Auto Insurance, preferred
• 1 years experience. 2-4 years experience preferred.
• Ability to communicate in English, both orally and in writing.
• Strong interpersonal and organizational skills.
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy.
• Ability to use problem solving, critical thinking and priority setting skills.
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
• Experience with Standard Office Technology in a Window based environment.
• Experience with patient care equipment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems

Travel:

• Ability to commute to satellite offices on a scheduled basis


Pay Range: $43.61 - $54.52 Hourly



The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.