Boys and Girls Club of the Northern Plains

Youth clubs and early childhood education centers

Front Desk Receptionist

Reception & Front DeskConfirmed live in the last 24 hours

Part-timeYankton, SD, USA$16 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Customer service experience is preferred.
Strong organizational skills are required.
The candidate must be friendly, personable, and able to communicate in person and by phone.
The candidate must be able to multitask and work in a fast-paced environment.
The candidate must be available between 3 p.m. and 7 p.m. during the school year and 7:15 a.m. and 6:15 p.m. during summer, Monday through Friday, and for assigned Club special events.
The candidate must have the mental and physical capacity to observe, interact, and communicate with youth, staff, volunteers, and parents to ensure safety and provide guidance and reflection consistent with Club outcomes and goals.
The candidate must be able to stand or sit for long periods throughout a shift.
The candidate must be able to operate general office equipment, including a personal computer, telephone, and copier.
This position is safety-sensitive.

Responsibilities

Follow and implement all Front Desk policies and procedures.
Promptly inform the supervisor when parents, youth, donors, or visitors are upset or need further follow-up.
Keep the front desk space up to date, organized, fun, safe, and welcoming.
Greet and direct visitors and telephone callers, and relay program information as appropriate.
Verify that individuals picking up youth are on the authorized pick-up list and prevent unauthorized individuals from picking up youth.
Distribute documentation and reports to parents or guardians.
Record money received in the receipt book and ensure daily receipts match all money received.
Track member program participation for each space within the Club.
Enter membership information in the Club's member software system as applicable.
Update member data in the member tracking software and paper membership files.
Send birthday cards, make recognition calls, and identify ways to recognize youth through the front desk.
Address youth by name and greet them when they arrive and leave.
Accurately record facility attendance and ensure all members are scanned in and accounted for daily.
Teach manners and other life skills and opportunities to youth as they enter the Club and at the front desk.
Perform assigned clerical functions, including preparing membership cards, checking voicemail, filing, typing, scanning reports, and assisting with bulk mailings, printing, labeling, and mailing monthly birthday postcards.
Attend all monthly all-staff meetings, biweekly one-on-one meetings, and biweekly team meetings.
Assist the supervisor in creating performance-plan goals and achieving them by the end of each trimester.
Provide the supervisor with feedback on daily operations and ways to improve front desk processes.
Perform other duties as assigned.

Desired Qualifications

Customer service experience.

TITLE: Front Desk Receptionist
REPORTS TO: Membership Coordinator
CLASSIFIED: Part Time, Non-Exempt
LOCATION: Yankton, SD

MISSION: To inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens.

JOB SUMMARY: The Front Desk Receptionist is responsible for implementing and enforcing the policies and procedures of the Boys & Girls Club Front Desk and data entry. The Front Desk Receptionist will be responsible for maintaining a clean, positive, fun, safe, and friendly environment in the entryway for parents, families, donors, and all visitors. This person is expected to uphold the Club values inside and outside of the Club. The Club values include teamwork, impact driven, excellence, and good character.

JOB DUTIES AND RESPONSIBILITIES:

Follow and implement all Front Desk policies and procedures.
Communicate with supervisor, with a sense of urgency, of parents, youth, donors or visitors are upset or need further follow up.
Ensure front desk space is up-to-date, organized, fun, safe, and welcoming.
Greet and direct visitors and telephone callers with a friendly attitude, relaying information on programs as appropriate.
Ensure individual(s) picking-up youth are on the authorized pick-up list; Ensure no individual(s) on the non-authorized pick-up list are permitted to pick-up youth.
Distribute documentation and reports to parents/guardian.
Record monies received in receipt book and be accountable for ensuring that all monies received each day correlate directly with all receipts written for the day.
Track member program participation for each space within the Club.
Responsible for the membership entry as applicable in the Club’s member software system.
Update member data in the member tracking software and in the members’ paper membership files.
Send out all birthday cards, make recognition calls, and find ways to recognize youth through the front desk.
Call youth by their name and greet with a “hello” and “goodbye”.
Accurately record all facility attendance and ensure all members are scanned in and accounted for daily.
Teach manners and other life skills and opportunities for youth while entering the Club and at the front desk.
Perform clerical functions as assigned by supervisor, including, but not limited to, preparing membership cards, checking voicemail messages, filing, typing, and scanning reports, and assisting in tasks involved with bulk mailings, printing, labeling, and mailing birthday postcards monthly.
Attend 100% of monthly all staff meetings, biweekly one-on-one meetings, and biweekly team meetings.
Assist your supervisor in creating performance plan goals and accomplishing them by the end of each trimester.
Provide feedback to supervisor on daily operations and how processes at the front desk can improve.
Other duties as assigned.

EMPLOYMENT QUALIFICATIONS:

High School Diploma or Equivalent.
Customer service experience preferred.
High level organizational skills.
Friendly, personable, and able to communicate well in person and through the phone.
Ability to multi-task and work in a fast-paced environment.
Ability to work between the hours of 3pm–7pm (School Year) and 7:15am–6:15pm (Summer); Monday-Friday and Club special events as assigned.

PHYSICAL REQUIREMENTS:

Must be of the mental and physical capacity to observe, interact, and communicate with youth, staff, volunteers, parents etc. at the Club to ensure safety of the space and others, provide guidance and reflection per the Club priority outcomes and goals.
Ability to stand/sit for long periods of time throughout a shift.
Ability to operate various types of general office equipment including PC, telephone, copier, etc.
This position is considered to be safety-sensitive.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

We are proud to be an Equal Opportunity Employer and a Drug-Free Workplace!

All qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, non-job-related disability, or any other protected class.

The Boys & Girls Club of the Northern Plains provides reasonable accommodations to applicants and employees in compliance with local, state, and federal laws and regulations. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation at 605-692-3333.

About the Company

Boys and Girls Club of the Northern Plains

Youth clubs and early childhood education centers

Boys & Girls Club of the Northern Plains is a nonprofit network of youth clubs and licensed early childhood centers in eastern South Dakota. Its community sites serve children and teens with programs focused on academic success, healthy habits, character, and preparation for life after school. The organization combines places for young people to spend time with adult mentors and structured learning activities, while its early childhood centers serve younger children in Brookings and Flandreau. Families pay membership and program fees, with scholarships and payment plans supporting access alongside charitable donations. Founded in 2003 in Brookings, it is headquartered in Brookings, South Dakota.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Brookings, SD
Founded: 2003

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