Full-Time

Director – Technical Account Management

Amer

Confirmed live in the last 24 hours

Braze

Braze

1,001-5,000 employees

Real-time customer engagement platform

Data & Analytics

Senior

San Francisco, CA, USA

Required Skills
Sales
Communications
Management
Marketing
Requirements
  • 8+ years of experience in technical account management, customer success, or a related field, with at least 3 years in a leadership role
  • Proven ability to recruit, retain, inspire, and develop top talent
  • Strong technical acumen and the ability to translate complex technical concepts into actionable strategies
  • Excellent communication and interpersonal skills, with a proven track record of building strong relationships with key stakeholders at a senior level
  • Understanding of customer engagement platforms, digital marketing strategies, and the broader SaaS ecosystem
  • Background in technology or business through either a technical degree or substantial career experience in technical roles
Responsibilities
  • Develop and implement regional forecasts and strategies aligned with broader department and company objectives
  • Manage regional financial performance, including budget planning and cost management, delivery against forecast, and execution of renewals strategies
  • Manage key relationships both internally and externally, driving strategic partnerships and customer satisfaction
  • Communicate effectively with all stakeholders, representing Braze and TAM’s interests in complex customer escalations
  • Navigate complex business challenges, making high-stakes decisions based on foresight and data
  • Support and deliver the TAM sales motion and positioning, from deal qualification to collaborative Services pitching, right through to successful deal close
  • Oversee resource management for your region, including strategic hiring, talent development strategies and effective resource allocation
  • Ensure compliance with regulatory standards and Braze policies

Braze stands out as an excellent workplace due to its leadership in crafting contextually relevant, cross-channel marketing campaigns using cutting-edge real-time data processing technologies. This commitment not only drives industry advancement but also fosters a culture of continuous learning and strategic innovation among its teams. By focusing on optimizing customer engagement strategies, the company provides a dynamic and forward-thinking environment for professionals eager to influence and grow within the fast-paced tech landscape.

Company Stage

IPO

Total Funding

$635.1M

Headquarters

New York, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

6%

1 year growth

9%

2 year growth

30%

Benefits

Competitive compensation that includes equity

Generous time off policy to balance your work and life, including paid parental leave

Competitive medical, dental, and vision coverage for you and your dependents

Collaborative, transparent, and fun loving office culture