Omni Specialist

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

As an Omni Specialist, you play a key role in delivering seamless, efficient omnichannel experiences that connect our customers to the products they need, when and how they want them.

With a primary focus on Ship-from-Store (SFS) and Omni Channel execution, you support daily operational excellence within the Pet Care Center (PCC). You ensure accurate picking, packing, shipping, and inventory flow while also supporting merchandise receiving, stocking, and customer service as needed. This role is ideal for someone who enjoys operational precision, teamwork, and problem-solving in a fast-paced environment.

What You’ll Do

Pet First

• Support a safe, clean, and compliant Pet Care Center environment for pets, customers, and partners.
• Adhere to and promote all safety, loss prevention, and operational procedures.
• Escalate issues or concerns appropriately to the Leader on Duty.

Foster the Fun

• Provide friendly, helpful, and solution-oriented customer service when supporting the sales floor.
• Support customer interactions using Petco’s selling model as needed.
• Contribute to a collaborative, inclusive team culture focused on shared success.

Let’s Go!

• Execute daily Ship-from-Store (SFS) operations, including accurate picking, packing, labeling, and shipping.
• Support efficient Omni Channel execution to reduce processing time through process familiarity and operational discipline.
• Assist with receiving, unloading, and stocking merchandise and supplies in accordance with operational guidelines.
• Maintain accurate inventory flow and support quarterly and annual physical inventory counts.
• Complete Omni and SFS-related projects, including planogram sets, labeling, signage, fixture setup, RTV processing, and hazardous waste handling.
• Analyze on-site conditions versus plan, identify variances, and recommend or implement corrective actions.
• Coordinate with Pet Care Center and field partners to ensure fixturing, floor plans, stocking, and SFS equipment are executed to standard.
• Communicate daily status updates to PCC leadership, including unfinished orders or required system corrections.
• Perform routine housekeeping tasks to maintain a clean, organized, and professional backroom and sales floor.
• Support special projects and additional operational tasks as assigned.

Key Responsibilities

Omni Channel & Operations

• Ensure accurate, timely execution of SFS and Omni Channel processes.
• Maintain operational standards across backroom and sales floor environments.
• Support inventory accuracy, replenishment, and merchandise presentation.
• Follow all policies, procedures, and safety standards.

Customer Experience

• Process register transactions accurately and efficiently when supporting the sales floor.
• Deliver a positive customer experience through professionalism and teamwork.

What Success Looks Like

• High school diploma or GED required, or equivalent work experience.
• Strong attention to detail and organizational skills.
• Basic math proficiency and above-average communication skills.
• Ability to follow processes while applying sound judgment when needed.
• Strong teamwork and problem-solving skills.
• Genuine interest in animals and their care preferred.

What You Bring

Experience & Skills

• Minimum of 1 year of experience working with or caring for companion animals and aquatic life.
• Strong knowledge of animal care, husbandry, and maintenance practices.
• Demonstrated ability to educate others and communicate effectively.
• Strong customer service mindset with an aptitude for selling behaviors.
• Basic business, math, and inventory management skills.
• Strong organizational, interpersonal, and communication skills.

• High school diploma or GED preferred.
• Completion and ongoing maintenance of the Petco Animal Care Certification Program required.

Essential Functions & Work Environment

This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.

• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. 
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Why You’ll Love It Here

• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast-paced role where no two days are the same.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

$17.00 - $25.00

Starting Rate:

$17.00

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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