Operations Associate

Job Description

Ingram Content Group (ICG)is hiring Operations Associate to contribute to our Operations team in Chambersburg, PA

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and warehouse facilities function at maximum efficiency.   Safety is a core value in our distribution environment.  We emphasize this through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Job Summary:

Unloads cartons, receives incoming book product, pulls, counts and verifies book product for customer orders timely and accurately.  Moves stock from the stocking aisles to the appropriate location using hand carts or hand jacks. Pulls, counts and verifies book product for customer orders timely and accurately. Verifies and packs book product for customer orders.  Completes Q&A sheets as necessary

Essential Duties:

• Checks shipment quantity against bill of lading and inspects condition of cartons and skids, signs as received or completes discrepancies, overage, shortage, damaged paperwork as necessary
• Works shipment based on receipt by, separating cartons by title, placing cartons on conveyor, counting and inspecting books, and completing breakdown tickets
• Unloads cartons from conveyor line and sorts them onto pallets based on warehouse zones
• Removes product from boxes, verifies title and location, and places on shelves in an orderly manner
• Breaks down boxes and packing materials
• Obtains picking list or task group assignments from leadership, inputs order into production system, and gets cart
• Pulls/ verifies correct number of each item from shelves based on the task assignment using paper, Radio Frequency (RF) or voice- activated processes and places books on cart
• Scans order out of production when completed and pushes cart in the correct staging area
• Checks for damages and verifies data on customer order including entry number and number of books while packing order
• Determines the proper packing method for various size orders to arrange books in the most compact manner onto corrugated cardboard boxes, t-boards, or flats according to allowable weights for method of shipping

Other Duties

• Performs other duties as assigned

Essential Knowledge, Skills and Abilities

• Reading comprehension skills up to high school level
• Writing skills up to high school level
• Math skills – basic arithmetic, addition, subtraction
• Attention to detail
• Ability to work safely and adhere to safety guidelines in a warehouse environment
• Ability to perform repetitive manual tasks
• Ability to work independently or collaborate in a group environment
• Ability to be flexible/multi-task based on workflow demands
• Ability to meet and maintain production standards
• Ability to maintain reasonably reliable attendance
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work

Education and Experience

• 1 year work experience in at least one previous job
• 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Essential Physical Demands

• Ability to walk and stand continuously during the assigned shift
• Ability to lift/carry in full range of motion up to 45lbs during the assigned shift – 45lbs or less frequently
• Ability to push/pull in a warehouse environment up to 40lbs force to push during the assigned shift – 35lbs or less frequently and 36-50lbs occasionally
• Ability to grip/grasp continuously during the assigned shift
• Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently during the assigned shift
• Ability to work designated shift including overtime as required, which could include time before or after the designated shift and/or weekends
• Exposure to wide range of temperatures

Qualifications