Line & Ramp Service Agent

Position Summary

Love being around aircraft and working where the action is? Get ready for an exciting, hands-on role where no two days are the same! As a Line & Ramp Service Agent at Jet Aviation, you’ll be right at the heart of ramp operations — keeping things moving safely, smoothly, and with top-notch service.

From assisting with baggage and transporting customers and crew, to handling Ground Support Equipment (GSE), you’ll play a key role in delivering a great experience on the ground.

If you're a hands-on team player who values safety and thrives in a fast-paced, high-energy airport environment, this could be your runway to a great career — and we'd love to have you on board!

Main Responsibilities

• Handle ramp operations while following top-tier safety and quality standards
• Provide porter services — delivering luggage, cargo, and transporting crew and passengers
• Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting
• Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision
• Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties
• Support a strong safety-first culture by actively participating in safety and quality programs
• Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe

Minimum Requirements

• A valid Singapore Class 4 driving licence is required for this role.
• Basic English communication skills to interact with customers and colleagues.
• A responsible, dependable, and safety-conscious approach to work.
• A positive attitude with good customer service and interpersonal skills.
• Willingness to work flexible shifts, including weekends, public holidays, and in varying weather conditions, where required.
• Able to maintain attention to detail and deliver quality work consistently.
• Able to remain calm, make sound decisions, and work effectively in a fast-paced environment.
• Enjoys working outdoors and takes pride in delivering reliable service.

Desired Characteristics

• High quality standards and orientation towards customers 
• Ability to work calmly and effectively under pressure 
• Strong initiative and self-direction 
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.