Global Benefits Practice Leader

As the North America Mid-Market Global Benefits Practice Leader, you will lead WTW’s team of Global Benefits and Rewards Consultants focused on driving growth and retention among mid-market clients through distinctive solutions designed for emerging multinationals. The practice sits within H&B’s Strategy and Specialties organization and partners closely with H&B client teams across North America.

Together with domestic H&B client teams, the practice delivers a complementary, holistic and globally integrated solution set, including Global Benefits Management (GBM). Its consultants bring global expertise to the design and execution of clients’ total rewards and benefits strategies, drawing on WTW’s global infrastructure, wholly owned network, solutions and resources. The practice sets the strategic direction for helping multinational organizations develop and execute sustainable global benefits strategies.

The Role

This role combines North America practice leadership, global consulting, commercial growth and oversight of client delivery. You will own the practice’s revenue growth, profitability, pipeline, retention and market penetration while leading and contributing to initiatives that strengthen delivery and execution. You will serve as a leading voice on global market developments and WTW’s evolving value propositions, mobilize the right team to qualify and pursue opportunities with H&B Producers and Market Leaders, and align practice priorities with broader H&B strategy and reporting requirements. You will also oversee staffing, colleague development, market engagement and the continued development of scalable, repeatable solutions for mid-market clients.

Key responsibilities include:

• Leadership – Set the vision, priorities and growth strategy for the Global Consulting team; translate H&B and global business objectives into clear team goals, accountabilities and operating rhythms.

• Sales & Growth – Own the practice’s multi-year pipeline, revenue, profitability and market penetration targets. Personally lead and close complex new-logo and expansion opportunities, coach consultants to do the same, and leverage relationships across WTW to accelerate growth.
• Delivery – Serve as executive sponsor and lead consultant on the most complex, multi-country engagements, guiding local benefits and brokerage teams in executing each client’s strategy in a locally relevant manner. Ensure delivery meets agreed objectives, budgets, timelines and quality standards while balancing customization with efficiency and speed to market.

• Retention – Ensure strong client satisfaction and retention across the team’s book of business; serve as the escalation point for key client issues.

• People – Build, develop and retain a high-performing team. Manage staffing and expertly assign talent to client assignments in ways that foster client confidence; lead performance management, career development and succession planning; identify and develop future talent.

• Market Presence – Represent WTW through conference appearances, thought leadership, client roundtables and other industry forums, building a strong market reputation for the practice.
• Innovation – Lead the development and advancement of scalable global solutions, tools, intellectual capital and strategic partnerships that improve client value, market differentiation, delivery efficiency and business growth, including the thoughtful use of AI and automation.

• Collaboration – Collaborate with H&B market and region leaders, sales leaders, Client Service Teams (CST), Communities of Expertise, IGS geography and solution leaders, and the Global Delivery Center to ensure optimal use of WTW resources and coordinated go-to-market efforts.

• Change Leadership – Lead the team through transformative change, align the practice with evolving organizational priorities, and model WTW’s leadership principles and values.

The Requirements

• 15+ years of experience working on global and regional employee benefits programs and related consulting services to multinational organizations, gained in a consulting or brokerage environment.

• Demonstrated people leadership experience, including leading, developing and managing teams of consultants across multiple levels and geographies.

• Proven track record of selling complex engagements, meeting or exceeding revenue and market penetration goals, and growing and retaining large client relationships.

• Demonstrated ability to build credibility with business leaders, sales professionals and global stakeholders and to navigate a complex, matrixed professional-services organization.
• Executive presence and polished written and oral communication skills, with the ability to influence senior leaders, engage clients and represent the practice at a North America and global level.
• Ability to collaborate across organizational boundaries, connect the capabilities of related practices and translate broad business priorities into practical action.
• Strong analytical and commercial judgment, with the ability to synthesize data, develop insights and communicate a compelling executive narrative.

• Flexibility, proven ability to diagnose and resolve issues, and comfort working with ambiguity.

• Strong command of data, analytics, digital tools and executive-level storytelling, including advanced proficiency with Excel and PowerPoint.

• Availability to travel as needed, approximately 20%.

• Bachelor’s degree required; advanced degree or relevant professional designation preferred.

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation 

The base salary compensation range being offered for this role is $250,000-$300,000 USD per year. 

This role is also eligible for an annual short-term incentive bonus

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

EOE, including disability/vets