Royal Caribbean Group

Cruise vacation company operating multiple brands

Senior Manager - HR System Design

Enterprise ApplicationsUpdated on Nov 14

Full-timeMexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

10+ years of experience supporting HR technology, HRIS platforms, or enterprise applications.
5+ years of leadership experience within HR Technology, HRIS, or Digital Transformation environments.
Deep expertise in SAP SuccessFactors and enterprise HR platforms.
Experience configuring and governing SuccessFactors modules such as Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning, and Succession.
Strong understanding of Business Rules, Workflows, Integrations, Security Models, Data Governance, and Release Management.
Experience leading global system implementations and complex HR transformation initiatives.
Strong Software Development Life Cycle (SDLC), Agile, and product delivery experience.

Responsibilities

Define and maintain the HR Systems roadmap in alignment with business and HR Transformation priorities.
Lead solution design activities across SAP SuccessFactors and related HR technology platforms.
Establish platform governance standards, configuration principles, and design best practices.
Ensure scalability, security, maintainability, and long-term sustainability of HR system solutions.
Partner with Architecture and Engineering teams to evaluate future platform capabilities and emerging technologies.
Oversee the portfolio of HR technology products and applications.
Prioritize enhancements, operational support needs, and strategic initiatives.
Ensure alignment between business requirements, technical designs, and product roadmaps.
Lead backlog governance and capacity planning activities.
Support funding, resource allocation, and delivery planning for HR technology initiatives.
Provide leadership and oversight for system configuration activities, including Business Rules, Workflows, Role-Based Permissions (RBP), Security Models, Templates, Page Configurations, Data Structures, and Integrations.
Review and approve solution designs for complex enhancements.
Act as the escalation point for critical technical and platform-related issues.
Ensure consistency across environments and releases.
Lead delivery governance across the Software Development Life Cycle (SDLC).
Ensure proper execution of requirements, configuration, testing, deployment, and production support activities.
Establish testing strategies and quality controls.
Oversee release planning and platform deployment activities.
Drive continuous improvement of delivery methodologies and technical standards.
Lead, coach, and develop HR System Design Managers, Leads, Analysts, and external consultants.
Partner with HR, IT, Payroll, Talent Acquisition (TA), Learning, Compensation, and Operations stakeholders.
Communicate risks, dependencies, milestones, and business impacts to leadership teams.
Drive organizational readiness and adoption of new platform capabilities.

Desired Qualifications

SAP SuccessFactors certifications are strongly preferred.

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s HR Transformation Team has an exciting career opportunity for a full-time Senior Manager, HR System Design reporting to the Director, HR System Design.

This position works on-site in Mexico City.

Position Summary:

The Sr. Manager, HR System Design, leads the design, configuration, governance, and continuous evolution of HR technology platforms across the enterprise. This role serves as the technical and functional leader for HR Systems, responsible for ensuring scalable, secure, and business-aligned solutions across SAP SuccessFactors, HR applications, integrations, and related technologies.

The Sr. Manager partners closely with HR Centers of Excellence, HR Operations, IT, Architecture, Product, and Engineering teams to define platform strategy, oversee solution design, establish governance standards, and drive delivery excellence. While providing leadership for a team of HR System Design professionals, this role remains deeply engaged in platform capabilities, solution architecture, configuration governance, and complex problem resolution.

RESPONSIBILITIES

HR Technology Strategy & Solution Design

Define and maintain the HR Systems roadmap in alignment with business and HR Transformation priorities.
Lead solution design activities across SAP SuccessFactors and related HR technology platforms.
Establish platform governance standards, configuration principles, and design best practices.
Ensure scalability, security, maintainability, and long-term sustainability of HR system solutions.
Partner with Architecture and Engineering teams to evaluate future platform capabilities and emerging technologies.

Product Ownership & Portfolio Leadership

Oversee the portfolio of HR technology products and applications.
Prioritize enhancements, operational support needs, and strategic initiatives.
Ensure alignment between business requirements, technical designs, and product roadmaps.
Lead backlog governance and capacity planning activities.
Support funding, resource allocation, and delivery planning for HR technology initiatives.

Configuration Governance & Technical Leadership

Provide leadership and oversight for system configuration activities, including:
- Business Rules
- Workflows
- Role-Based Permissions (RBP)
- Security Models
- Templates
- Page Configurations
- Data Structures
- Integrations
Review and approve solution designs for complex enhancements.
Act as the escalation point for critical technical and platform-related issues.
Ensure consistency across environments and releases.

SDLC, Delivery & Release Management

Lead delivery governance across the Software Development Life Cycle (SDLC).
Ensure proper execution of requirements, configuration, testing, deployment, and production support activities.
Establish testing strategies and quality controls.
Oversee release planning and platform deployment activities.
Drive continuous improvement of delivery methodologies and technical standards.

Leadership & Stakeholder Management

Lead, coach, and develop HR System Design Managers, Leads, Analysts, and external consultants.
Partner with HR, IT, Payroll, TA, Learning, Compensation, and Operations stakeholders.
Communicate risks, dependencies, milestones, and business impacts to leadership teams.
Drive organizational readiness and adoption of new platform capabilities.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

10+ years of experience supporting HR technology, HRIS platforms, or enterprise applications.
5+ years of leadership experience within HR Technology, HRIS, or Digital Transformation environments.
Deep expertise in SAP SuccessFactors and enterprise HR platforms.
Experience configuring and governing SuccessFactors modules such as:
- Employee Central
- Recruiting
- Onboarding
- Performance & Goals
- Compensation
- Learning
- Succession
Strong understanding of:
- Business Rules
- Workflows
- Integrations
- Security Models
- Data Governance
- Release Management
Experience leading global system implementations and complex HR transformation initiatives.
Strong SDLC, Agile, and product delivery experience.
Excellent leadership, stakeholder management, and communication skills.
SAP SuccessFactors certifications strongly preferred.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!The position is not eligible for work authorization sponsorship.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

About the Company

Royal Caribbean Group

Cruise vacation company operating multiple brands

Royal Caribbean Group operates multiple cruise brands, including Royal Caribbean International, Celebrity Cruises, and Silversea Cruises, and holds 50% stakes in joint ventures that run TUI Cruises and Hapag-Lloyd Cruises. Guests book cruises on ships that offer cabins, dining, activities, and excursions, sailing to destinations around the world. The group uses a global, multi-brand fleet and joint ventures to reach more customers and destinations, while emphasizing ethics, diversity, and responsible operations. Its goal is to deliver the best vacation experiences, while sailing safely, protecting the oceans, and acting with integrity for guests, employees, and communities.

Company size: 10,001+
Company stage: IPO
Headquarters: Miami, FL
Founded: 1969

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