Luminis Health

Regional health system operating three hospitals

Ambulatory Practice Site Coordinator - Mona Center PCP

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeTemple Hills, MD, USA$22 - $28In-person

About the Job

Requirements

Post-high-school college-level classes are strongly preferred.
Three to four years of supervisory experience are preferred.
Efficient computer skills are required.
Excellent verbal and written communication skills and the ability to interact with personnel at all levels are required.
Cardiopulmonary resuscitation certification is preferred.
A Certified Medical Assistant or Registered Medical Assistant certification may be required depending on the office.
The role requires proficiency with practice management software and the athena workflow dashboard.
The role requires knowledge of medical terminology, Current Procedural Terminology and ICD-9 coding, fee-for-service billing, and third-party reimbursements.
The role requires the ability to determine patient eligibility using programs such as Medicaid EVS, identify referral and preauthorization needs, search for or add insurance in the practice management system, and edit claims.
Employees in this position are expected to be exposed to blood-borne pathogens.

Responsibilities

Serve as the on-site administrative leader of the practice and report to the Practice Manager or Supervisor.
Work cooperatively with physicians, healthcare provider staff, billing office personnel, and other support staff, and develop effective working relationships with them.
Set work priorities and assignments during the workday and direct staff accordingly.
Register and schedule patients; print documents, including providers’ daily schedules; access and update patients’ quickview screens; and use the patient privacy link, workflow dashboard, and card scanner.
Edit claims and send and receive claim notes in the billing system.
Handle petty cash and related documentation; collect copayments and patient balances; complete charge entry at patient checkout; and balance and reconcile end-of-day time-of-service batches.
Respond to patient billing and insurance inquiries and facilitate prompt resolution of financial issues.
Answer and screen office calls, greet patients, use appropriate telephone etiquette, and determine when patient protected health information may be released.
Ensure employees adhere to policies and procedures and report infractions to the Practice Manager.
Provide the Practice Manager with information about staff competency and additional training needs.
Participate in monthly staff meetings and lead them when assigned.
Perform all Office Assistant duties and other assigned projects.

Desired Qualifications

A strong working knowledge of the practice management system, work processes, and practice policies and procedures.
The ability to accurately observe staff performance and communicate performance successes or problems to the Practice Manager or Supervisor.

Position Objective:

The Site Coordinator is the on-site administrative leader of the practice. The Site Coordinator reports directly to the Practice Manager or Supervisor. The Site Coordinator must work closely and cooperatively with the physicians and other healthcare provider staff. The Site Coordinator must have a thorough knowledge of all HCE support staff, including the billing office personnel, and develop an effective working relationship with these entities. The Site Coordinator must have superior knowledge of the practice management system, the work processes, and practice policies and procedures. The Site Coordinator must be able to set work priorities and assignments during the work day and direct staff accordingly. Healthy and effective staff communication skills are essential for a Site Coordinator. A Site Coordinator must be able to accurately observe staff performance and communicate those performance successes or problems to the Practice Manager or Supervisor.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Demonstrates Proficient Use of Practice Management Software.
Registering and scheduling patients; printing documents to include the providers daily schedule; accessing and making changes to the patients quickview screen; properly utilizing the patient privacy link, workflow dashboard, and card scanner.
Ability to edit a claim and send/receive claim notes in the billing system.
Handles petty cash and associated documentation, collects copays and patient balances; can accurately complete charge entry at patient check-out; correctly performs end of day balancing and reconciliation of time of service (TOS) batches.
Demonstrates Competence with the Collection Process. Responds to patient billing and insurance inquiries and facilitates resolution of financial issues promptly.
Demonstrates basic knowledge in interpreting and understanding billing slips and the athena workflow dashboard. Advanced knowledge of medical terminology, CPT and ICD-9 coding, fee for service and third party reimbursements.
Demonstrates Competence with Insurance Issues. Understands how to determine patient eligibility using programs such as Medicaid EVS; can consistently identify when a patient is in need of a referral and/or preauthorization; knows how to search for or add insurances in the practice management system; demonstrates the ability to properly edit a claim.
Answers and screens office calls, greets patients in a professional and timely manner; projects proper telephone etiquette; understands when it is acceptable to release patients protected health information.
Ensures that employees adhere to all policies and procedures, and that infractions are reported to the Practice Manager. Provides information to the Practice Manager regarding the competency of staff personnel and any additional training if warranted. Participates in, and when tasked, can lead monthly staff meetings.
Performs all Office Assistant duties, and other projects as assigned..

Educational/Experience Requirements:

Post high school classes at college level strongly preferred. 3-4 years supervisory experience preferred. Efficient computer skills required. Must have excellent communication skills (both verbal and written) and the ability to interact with all levels of personnel.

Preferred - Cardiopulmonary Resuscitation

RequiredLicense/Certifications: Certified Medical Assistant or Registered Medical Assistant may be required depending on the office.

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands -

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Pay Range

$22—$28 USD

Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status

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Pay Range 22 - 28 USD

About the Company

Luminis Health

Regional health system operating three hospitals

Luminis Health operates a regional health system with three hospitals and 595 beds serving seven central Maryland counties. Care is delivered through its hospitals and affiliated centers by a large team of clinicians and staff, offering emergency services, stroke care, cancer care, and other specialties. It differentiates itself by combining two major centers into one integrated network, supported by recognitions in patient satisfaction and clinical care. Its goal is to illuminate new possibilities in health care for the community by expanding access, improving outcomes, and advancing care through collaboration.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Annapolis, MD
Founded: Not listed

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