Audigy
Audiology practice management and growth consultancy
Manager of Financial Services
Candidates must reside in the greater Vancouver–Portland metropolitan area. In-office work is required Mondays and Wednesdays, with occasional additional days.
About the job
- Strong leadership, coaching, and people management skills.
- Ability to establish clear expectations and hold teams accountable to performance standards.
- Strong understanding of billing, revenue cycle, bookkeeping, and financial operations.
- Strong analytical and problem-solving skills with the ability to identify trends, gaps, and opportunities for improvement.
- Ability to develop and implement effective processes and workflows.
- Strong attention to detail and commitment to accuracy.
- Excellent communication, collaboration, and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to use data and key performance indicators to evaluate performance and drive decision-making.
- Proficiency with business software and Microsoft Excel.
- High level of professionalism, discretion, and confidentiality.
- 5+ years of experience in billing, bookkeeping, accounting, revenue cycle, financial services, or a related field.
- 3+ years of experience leading or supervising teams.
- Demonstrated experience establishing, monitoring, and managing team key performance indicators and performance benchmarks.
- Experience developing and improving operational processes and workflows.
- Strong working knowledge of accounting and financial practices.
- Directly manage and provide leadership to the Billing and Bookkeeping teams.
- Establish clear performance expectations, goals, and key performance indicators in partnership with the Director of Financial Services.
- Monitor team and individual performance against established goals and benchmarks.
- Conduct regular one-to-one meetings, performance discussions, and development conversations.
- Mentor, coach, and develop employees to strengthen capabilities, productivity, accountability, and engagement.
- Foster a collaborative, responsive, and learning-focused team environment.
- Identify staffing, training, workflow, and resource needs and make recommendations to leadership.
- Promote collaboration and accountability between Billing, Bookkeeping, and other departments.
- Oversee billing operations, including claims, billing activities, payer requirements, follow-up, claim aging, and other revenue cycle functions.
- Monitor billing workflows, productivity, staffing capacity, and task organization to ensure department goals are achieved.
- Monitor payer regulations, updates, and industry changes that may affect billing practices and communicate relevant impacts to stakeholders.
- Identify and implement billing process, efficiency, technology utilization, and service delivery improvements.
- Support onboarding and transition of new services or members into billing operations.
- Oversee bookkeeping operations and establish standards and processes that promote the integrity and accuracy of bookkeeping services.
- Monitor bookkeeping workflow, scheduling, productivity, and resource allocation.
- Oversee quality assurance, review, and audit processes for bookkeeping accuracy and consistency.
- Identify operational gaps and implement solutions to improve processes, efficiency, quality, and team performance.
- Partner with SBU Leadership and SBU Finance Managers to support effective delivery of financial services.
- Establish departmental goals, priorities, and long-term development strategies for Billing and Bookkeeping with the Director of Financial Services.
- Analyze departmental performance and operational data to identify gaps and improvement opportunities.
- Develop, implement, and maintain standardized processes, procedures, and workflows across both teams.
- Lead continuous improvement initiatives that enhance productivity, quality, accuracy, efficiency, and service delivery.
- Evaluate technology and system utilization and recommend improvements that support operational effectiveness.
- Ensure appropriate organization of staff, responsibilities, workflows, and departmental resources.
- Maintain documentation and procedures to support consistency and continuity of operations.
- Oversee processes related to billing for financial services and coordination with internal accounting.
- Monitor departmental key performance indicators and financial performance in partnership with senior leadership.
- Support departmental planning, forecasting, and resource allocation.
- Provide leadership with regular updates regarding team performance, operational trends, challenges, and opportunities.
- Ensure departmental goals and financial objectives align with organizational priorities.
- Partner with the Director of Financial Services, SBU Finance Managers, and other internal teams to coordinate financial services.
- Communicate operational priorities, performance, challenges, and business needs to leadership and cross-functional stakeholders.
- Serve as a subject matter expert and resource for billing and bookkeeping processes.
- Participate in leadership meetings, training, and organizational initiatives.
- Represent the Financial Services department across the organization.
- Support company events, training, and educational initiatives as needed.
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Experience in a healthcare environment, particularly Audiology, ENT, Speech Pathology, or a related field.
- Experience overseeing billing and bookkeeping or accounting functions.
- Knowledge of healthcare insurance plans, payer requirements, and billing practices.
- Experience supporting multiple client accounts or service environments.
- Experience implementing or optimizing financial, billing, accounting, or workflow technology.
About the company
Audigy provides management and operational support to independent audiology practices, ENT clinics, and medical groups through a membership-based suite that covers practice management, operations, marketing, finance, and IT security. Members pay fees to access Audigy’s tools, networks, and the AGX Hearing brand to run more efficiently and offer a distinct product line, while Audigy negotiates favorable pricing with major hearing aid manufacturers. This approach combines comprehensive practice-wide support with a dedicated brand and a partner ecosystem tailored to hearing care, setting it apart from competitors. The company's goal is to help practitioners grow, improve patient care, and increase profitability through integrated support and strategic branding.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Vancouver, Washington
Founded
2004
Get referred to Audigy
See people who can refer or advise you
Simplify's Take
What believers are saying
- July 14, 2026 partnership expands revenue-cycle services just as 2026 ENT coding changes hit.
- June 20, 2026 ENT billing page shows productized support, audit reviews, and compliance consulting.
- Audigy’s member forums and webinars convert regulatory complexity into upsellable services and retention.
What critics are saying
- ENT reimbursement tightening and 2026 code changes force constant retraining, increasing churn risk.
- Dependence on manufacturer relationships exposes Audigy to GN, Starkey, and Signia partner retaliation.
- If payer and software vendors bundle billing support, Audigy becomes a thin, replaceable middleman.
What makes Audigy unique
- July 14, 2026 SAC exclusivity gives Audigy ENT members specialized billing support unavailable elsewhere.
- Audigy’s Nexus, ASCENT, and Summit create sticky member workflows and recurring switching costs.
- AGX Hearing and manufacturer relationships with ReSound, Starkey, Signia, Widex, Oticon widen monetization.
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Benefits
401(K) Company Match
Parental Leave
Medical Insurance
Dental Insurance
Vision Insurance
Hybrid Work Options
Daycare Flexible Spending Account
Unlimited Paid Time Off
Paid Holidays
Free Gym Membership
Education Reimbursement
Hearing Instrument Benefit
Company News
Audigy announces exclusive partnership. * July 14, 2026 Audigy announces exclusive partnership with Stephanie Allard Consulting to expand billing & coding support to ENT members. Audigy today announced an exclusive partnership with Stephanie Allard Consulting (SAC) to provide comprehensive ENT billing, coding, and compliance support to Audigy members. The partnership strengthens Audigy's commitment to supporting integrated hearing care and ENT practices with specialized operational resources designed to improve compliance, reduce billing risk, and support practice growth. Through the partnership, Audigy ENT members will receive access to a comprehensive suite of ENT-specific billing, coding, and compliance resources as part of their membership. Services include unlimited coding and billing Q&A, coding reviews, audit support, quarterly educational webinars, compliance consulting, regulatory and documentation guidance to help practices prepare for audits and navigate payer requirements, and an extensive library of educational resources. Members will also have access to additional consulting, customized training, and on-site support services as needed. These offerings complement the audiology billing and coding support already available to members through industry expert Debbie Abel, Au.D. As part of the partnership, Stephanie Allard Consulting (SAC) has selected Audigy as its exclusive hearing care organization partner. This unique collaboration makes SAC's specialized ENT billing, coding, and compliance expertise available exclusively to Audigy members, further enhancing the value of Audigy membership. "This partnership reflects our continued investment in helping members navigate the increasingly complex healthcare reimbursement and compliance landscape," said Kim Gilmore, President at Audigy. "By providing these specialized ENT billing and coding resources as a member benefit, we're giving practices access to expertise that strengthens compliance, improves operational performance, and ultimately allows providers to focus on delivering exceptional patient care." Stephanie Allard, founder of SAC, is a nationally recognized expert in ENT billing, coding, reimbursement strategy, compliance, and practice operations. Through the partnership, she and her team will provide ongoing education, coding support, audit readiness, and regulatory guidance to help practices confidently navigate the evolving healthcare landscape. "We're excited to partner exclusively with Audigy to support ENT practices with the expertise they need to succeed," said Stephanie Allard. "Today's reimbursement environment is more complex than ever, and proactive education and compliance are essential. Our goal is to help practices reduce risk, improve coding accuracy, and build sustainable processes that support long-term success." In addition to on-demand coding and compliance support, SAC will provide educational content through Audigy's Nexus platform, participate in coding and billing discussions within the ASCENT member forum, host quarterly webinars, and present at Audigy's annual Summit, giving members ongoing access to expert guidance throughout the year. With the addition of Stephanie Allard Consulting, Audigy continues to expand its portfolio of expert business services, providing members with specialized ENT billing, coding, and compliance resources that complement the organization's comprehensive practice-support offerings.
Meet the expert: JoAnna Ahn. * March 4, 2026 Whether she's walking a practice owner through a major expansion decision, helping align budgets with long-term goals, or translating complex financial data into clear next steps, JoAnna Ahn brings confidence, clarity, and calm to every conversation. As Finance Manager for Audigy's Market Influencer West territory, JoAnna supports members not just by reviewing numbers but by helping them understand what those numbers mean for their future. JoAnna's work lives at the intersection of strategy and trust. As the Q1 2025 winner of Audigy's Anthony Positive Thinking Award, she is someone who helps owners feel grounded when decisions feel big and empowered when the path forward feels uncertain. As one colleague shares, "JoAnna is a true professional whose positivity shines through in every interaction, with both colleagues and members alike. Her uplifting spirit is contagious, inspiring those around her and creating a more joyful, supportive work environment." If there's one thing JoAnna has always been drawn to, it's the business side of things. From her early career in engineering to her eventual transition into finance, she has consistently gravitated toward the bigger picture: how businesses operate, grow, and thrive. Today she gets to bring that passion to life every day by helping Audigy members make smart, confident decisions that move their practices forward. Her role at Audigy. JoAnna was hired as a Finance Manager within Audigy's Strategic Business Unit, initially supporting Practice Developer West members. In late 2025, she transitioned into her current role supporting the Market Influencer West territory, while continuing to help wherever she can across the organization. Most days begin with a check-in alongside her teammates, ensuring alignment before jumping into member calls. From there, JoAnna is either meeting directly with owners or preparing for conversations that will shape critical decisions. "On paper the job is about financial reporting and analysis," JoAnna shares. "You'd think I'm at my computer with a calculator all day, but I've found it to be much more relationship-driven." The real work isn't just spreadsheets. It's helping owners think through hiring, compensation, pricing, expansion, equipment investments, or navigating a tough season with clarity and confidence. As one colleague puts it, "JoAnna consistently goes above and beyond, not only in her professional role but also in her positive impact on our team and members." A day in the life. JoAnna's day-to-day work is centered around helping members see their financial story clearly and act on it wisely. No two conversations are exactly the same because no two practices are exactly the same. But her rhythm is built around strategic partnership and practical guidance. On any given day, you might find JoAnna: - Reviewing financial performance and profitability trends - Helping owners interpret cash flow and expense drivers - Supporting strategic planning and annual budget development - Advising on pricing, hiring, or investment decisions - Partnering with internal teams when financial insight is needed - Guiding members through complex legacy transition conversations JoAnna describes her work simply but powerfully: "Financials tell a story. My job is to help them see the story clearly." That clarity is what gives members confidence. And confidence is what allows practices to grow. Supporting Audigy members. JoAnna helps owners understand what their numbers are truly telling them. Together they look at revenue, expenses, profitability, cash flow, and overall financial health. The goal is never just reviewing results, it's understanding what is driving them and what adjustments will help owners move closer to their goals. JoAnna works closely with her territory team to support members progressing along the Owner Maturity Model, building strategic plans, aligning budgets with priorities, and helping practices make decisions that serve both the business and the life behind it. If a member is planning to expand, hire, take out a loan, or adjust pricing, JoAnna is there to walk through the financial side of those decisions with steadiness and care. She is especially proud of her work supporting legacy transitions, where an owner is able to transition ownership to a successor within their practice. "These transitions can be complex and emotional," JoAnna says. "Helping an owner step away knowing their practice is in good hands is incredibly rewarding." As one colleague notes, "JoAnna remains solution-oriented and focused on achieving results." Clear numbers lead to better choices - and better choices lead to stronger futures. A true partner. JoAnna wants members to know that she is their partner. Financial decisions can feel overwhelming, especially when the stakes are high. JoAnna's strength is making the numbers practical, actionable, and grounded in real business strategy. Her colleagues see that gift clearly. "JoAnna has been a constant source of guidance and encouragement," one teammate shares. "Her willingness to help with incentive plans and patiently walk me through complex finance questions speaks volumes about her commitment to ensuring others succeed." Another adds, "JoAnna takes the time to explain intricate financial concepts in a way that's easy to understand, always with a calm, positive demeanor." That calm is part of what makes her impact so powerful. JoAnna doesn't just solve problems, she helps people feel capable while solving them. "She is effective and always ready to dig down to solve issues and problems as they arise." That's JoAnna in a nutshell: steady, business-minded, and always ready to get down to what matters. Personal & professional growth. JoAnna credits Audigy with helping her grow beyond the traditional finance box. "Working at Audigy has allowed me to learn more about myself and what I am capable of," she shares. "I have been stretched to think out of the stereotypical finance 'box'... and grow as a finance business partner." Audigy has also supported her in creating meaningful life memories outside of work; including a trip to Hawaii with extended family and a long-awaited girls trip with friends. That balance of growth, trust, and collaboration is part of what she values most about Audigy. "I am fortunate to work with incredibly intelligent and talented individuals," JoAnna shares. "Seeing members achieve milestones is very rewarding." Life Outside of work. Outside of work, JoAnna's happy place is simple: time with family. Whether it's going to a movie, relaxing at home, or traveling together, she finds joy in shared experiences. Her family loves Hawaii, cruising, and exploring new places across the U.S. and Europe, with hopes of planning an extended trip to Asia someday. She also enjoys art, architecture, and live performances: concerts, ballet, musicals, and more. She is passionate about supporting the arts. While many members know her as a steady financial guide, there is one surprising detail from her past life: JoAnna is a co-inventor on a patent from her former career as an engineer! A passion for business. JoAnna's career journey began in engineering, drawn by her love of math and science. But even then, she found herself captivated by the business questions underneath the work. "How much would it cost to scale production?" she recalls. "How do we account for R&D costs on the balance sheet?" That curiosity led her to pursue an MBA in finance and operations, launching the career she has today. After receiving her MBA, JoAnna worked in corporate finance in areas such as pricing, strategic planning, cash flow, and operating expense management. She later leveraged those skills into business ownership when her family owned a small manufacturing company in Northern California, an experience that further rounded out her perspective. That firsthand ownership experience has helped her connect deeply with private-practice owners and approach conversations with empathy for the day-to-day challenges that numbers alone don't fully capture. That through-line has always been there: a love of business, strategy, and helping organizations run smarter. Audigy allows her to bring all of those experiences together - corporate finance, business ownership, and strategic partnership - in service of helping members build stronger, more sustainable practices. In Audigy she has found the perfect place to bring it all together. Looking ahead. JoAnna Ahn brings more than financial expertise to Audigy members. She brings steadiness. Positivity. Business-minded strategy. And the kind of partnership that makes practice owners feel confident in every next step. As one colleague shares, "JoAnna's leadership is rooted in a belief that success is achieved through collaboration, positive thinking, and consistent effort." When owners understand their numbers, align their strategy, and feel supported through the hard decisions, they can move forward with clarity. JoAnna makes sure Members know she is right there beside them - ready to dig in, get down to business, and help them build what comes next.
Spearheading Audigy Medical with grace and style, she is the most recent winner of the Maxwell Award for leadership.
That’s why Audigy’s Human Resources team developed the Employer of Choice model to help practices like yours put their best foot forward in today’s competitive market.