Staff Relations Specialist

Compensation Range

$70,500 to $81,000 / Year

Position Overview:

At The Cheesecake Factory, We Don't Do Ordinary! Nothing is scaled down. Not the pride, not the fun, and definitely not the teamwork. Here, you'll do meaningful work alongside great people who care about each other and are passionate about supporting the restaurant teams that create memorable experiences for our guests every day. That's the kind of culture that has earned us a place on Fortune's 100 Best Companies to Work For® list every year since 2014.

The Staff Relations Specialist (temporary) serves as a trusted partner to HR and operational leaders by helping staff members successfully navigate accommodation-related processes. Working closely with the Staff Relations Manager, you will coordinate case activities, support critical business processes, create tools and resources that drive consistency, and contribute to projects and initiatives that strengthen the staff member’s experience while supporting operational needs enterprise-wide.

You’ll thrive in this position if you are:

• Skilled communicator: Whether speaking or writing, you present information clearly and professionally, adapting to your audience to ensure comprehension.
• Service-focused: Your excellent people skills enable you to provide top-notch support, whether over the phone or face-to-face.
• Ethical and respectful: You handle diverse workplace situations with tact, diplomacy, and discretion, demonstrating empathy and understanding throughout.
• Collaborative team player: You manage yourself well but excel when working with a team, enjoying the process of collaboration and brainstorming on new initiatives.

Here’s more of what you’ll get to do:

Return-to-Work, and Interactive Process Support

• Support the implementation and administration of accommodation-related processes
• Review cases transitioning from Benefits to the Interactive Process team and coordinate next steps, required communications, and operational follow-up.
• Track return-to-work activities, accommodation-related actions, available position reviews, deadlines, and unresolved items through completion.

Process Documentation and Administration

• Develop and maintain workflows, templates, communications, tracking tools, reports, and documentation that support consistent case management after protected leave has ended.
• Create and maintain job aids, manager resources, FAQs, call scripts, process guides, and standard communications.
• Analyze recurring questions, implementation challenges, and case trends, and recommend practical process improvements.

AbsenceSoft Implementation and Training Support

• Support the AbsenceSoft implementation for Bakery and FRC, including process mapping, template development, testing, and implementation readiness activities.
• Develop training materials, resource guides, tracking tools, and adoption support resources to promote successful implementation and ongoing utilization.

MBO and Department Project Support

• Coordinate assigned Staff Relations initiatives and MBO projects, including Maintaining a Harassment-Free Environment, ProStart, and other departmental priorities.
• Provide project management support through research, documentation, reporting, stakeholder coordination, meeting preparation, presentation development, and budget planning.
• Track project timelines, action items, deliverables, and status updates to support successful project execution.
• Maintain continuity during staffing transitions by organizing project files, tracking key deadlines, and facilitating knowledge transfer.

What we require:

• 3+ years of experience in Human Resources, Benefits, Staff Relations, leave administration, project coordination, or a related support function.
• Experience supporting the American’s with Disabilities Act, return-to-work accommodations, interactive process, or case-management workflows.
• Excellent written and verbal communication skills with the ability to collaborate effectively across HR, operations, and business functions.
• Experience creating and maintaining procedures, process maps, workflows, templates, reports, presentations, training materials, job aids, FAQs, and other business documentation.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams, with the ability to utilize Excel for tracking, reporting, data management, filters, formulas, and data validation.
• Sound judgment, discretion, and the ability to maintain confidentiality while working with sensitive staff member and business information.
• Experience coordinating cross-functional projects, implementations, or process-improvement initiatives.

What We Prefer:

• Experience with AbsenceSoft or a comparable case-management platform.
• Intermediate to advanced Excel skills, including pivot tables, reporting dashboards, and complex data analysis.
• Experience supporting hospitality, restaurant, food manufacturing, multi-unit, Bakery, FRC, or other operational environments.
• College coursework or a bachelor's degree preferred.

What we offer:

• Sick Time (In locations where required)
• Medical Plan Available (Must meet service and hours requirement)
• 25%-35% discount when dining as a guest

About the Company:

Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.

We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.

We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.

#SoCheesecake #LifeAtCheesecake

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