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AAA Club Alliance

Automotive membership and travel services

Retail Membership Sales Specialist - In-Store Sales

Full-TimeUpdated
$17.33 - $22.16/hr
Mid
Toledo, OH, USA
In PersonStore location: 3200 Meijer Drive, Toledo, OH 43617.
RetailRetail Sales

About the job

Requirements
  • Bring a minimum of three years of sales and customer service experience.
  • Demonstrate effective written and oral communication skills for engaging customers and explaining the value of AAA memberships.
  • Navigate multiple websites and programs and demonstrate computer skills for multitasking in a fast-paced retail environment.
  • Hold a Notary Public designation or be willing to obtain it within six months of employment.
  • Have a high school diploma or equivalent.
  • Meet satisfactory pre-employment and post-employment screening requirements, including criminal, drug, and applicable state or vendor-specific screenings; this may include obtaining a necessary membership license or other license required for the essential functions of the position.
Responsibilities
  • Sell and process new AAA memberships while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
  • Engage the membership base through in-store sales, inquiries, and outbound calls; welcome new members, present promotions, and discuss upgrade opportunities.
  • Accurately document leads and interactions and maintain clear records for future reference.
  • Handle membership-related inquiries in the store and provide guidance and support to customers.
  • Provide backup assistance with cashiering, tag and title, and IDEMIA services when applicable.

About the company

AAA Club Alliance is a membership organization providing roadside assistance, automotive services, insurance, travel planning, financial products, and member discounts across its operating territory. It serves drivers, travelers, households, and businesses through digital channels, contact centers, local stores, car care locations, and affiliated service operations. The organization brings together several regional AAA clubs and trade names under a shared operating structure. Teams work across roadside service, automotive repair, insurance, travel, membership support, retail operations, financial services, technology, marketing, and corporate functions.

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