Full-Time
Care Navigator
Confirmed live in the last 24 hours
Sana
201-500 employees
Provides health benefits for small businesses
Compensation Overview
$55k - $70kAnnually
Junior, Mid
Remote in USA
- 2+ years work experience preferred, preferably in a fast-growth company environment
- 1+ years working in healthcare in some capacity (i.e., social work, managed care, insurance, etc.)
- Prior Care Navigation experience strongly preferred
- Excellent communicator.
- Team player with the ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation; ability to operate in a remote environment and effectively build relationships virtually.
- You are mission-driven. You care about making our healthcare system work better for people and business owners
- You are hungry for more knowledge. You ask questions from a place of genuine curiosity and humility. You assume the best intentions without shying away from solutions-oriented debate. You meet your teammates with compassionate candor to solve problems together for our customers.
- You remain flexible, and resilient, and foster a culture of continuous learning even in the face of hardship. You take care of yourself so you can be there to support your teammates.
- You bring a bias for action paired with intelligent risk-taking. You keep the ball moving forward at each step; take action and make a decision even with imperfect data. You make bold bets to positively impact the healthcare industry while recognizing the potential friction that comes with innovation.
- You embrace responsibility. You follow through on your commitments and foster trust with your colleagues. You own your mistakes and are accountable to others, knowing everyone shares in our success through equity in Sana.
- Deliver comprehensive care navigation and access support for Sana members, ensuring they receive the right care at the right time, place, and cost.
- Collaborate with cross-functional teams, including our virtual care practice and customer support, to provide seamless care navigation services.
- Educate members on their care referral options, empowering them to make informed healthcare decisions.
- Partner with providers to secure member access to care through established workflows, including provider education, contract negotiation, and direct billing inquiries.
- Identify opportunities for provider contracting to expand network development and enhance member access and care navigation.
- Build professional relationships with providers and Sana’s care partners to streamline referral pathways for care navigation.
- Conduct proactive outreach to high-risk, rising-risk, and gap-in-care members to guide them through their healthcare journey.
- Serve as a health advocate and supporter for members, always prioritizing their best interests throughout their healthcare journey.
- Monitor and assess the effectiveness of care navigation and access strategies, adjusting as needed based on clinical expertise, evidence-based guidelines, and key performance indicators.
- Provide feedback to the product team to improve care navigation experiences for members.
- Strive consistently to ensure members feel supported and to simplify their healthcare experience.
Sana Benefits provides health insurance solutions specifically designed for small businesses. Their offerings include comprehensive health plans that cover medical, dental, and vision needs, along with additional services like virtual care, maternity support, and lab imaging. These plans aim to be affordable and accessible, helping small businesses offer quality health benefits to attract and retain employees. Unlike many traditional health insurance providers, Sana Benefits simplifies the management of these plans, allowing businesses to easily handle tasks like open enrollment and invoice reconciliation. The company has a strong focus on customer satisfaction, with a high renewal rate among its clients, indicating that they successfully meet the needs of small businesses in the health insurance market.
Company Stage
Series B
Total Funding
$109.2M
Headquarters
Austin, Texas
Founded
2017
6 month growth
↑ 2%1 year growth
↓ -11%2 year growth
↑ 33%
Simplify's Take
What believers are saying
- Sana's recent expansion into Alabama and Wisconsin indicates strong growth potential and market demand for their services.
- The partnership with Miga to expand cardiovascular care access demonstrates Sana's commitment to enhancing the quality of healthcare services offered.
- High customer retention rates suggest a stable and satisfied customer base, which is crucial for long-term financial stability.
What critics are saying
- The recent layoffs of half of its staff could indicate underlying financial or operational challenges that may affect company stability.
- Expansion into new markets like Alabama and Wisconsin may strain resources and operational capacity, potentially impacting service quality.
What makes Sana unique
- Sana Benefits specifically targets small businesses, offering comprehensive health plans that include $0 healthcare options and virtual care, unlike many traditional insurers.
- Their high customer satisfaction and retention rates, with 9 out of 10 businesses renewing after the first year, set them apart in the competitive health insurance market.
- Sana's focus on simplifying benefits management for small businesses, including real-time employee management and transparent claims spend, provides a unique value proposition.
Benefits
Competitive salary & equity
100% remote
Monthly WFH stipend
Flexible PTO
Medical, life, dental, & vision
Paid parental leave
Charity matching