Full-Time
Senior Finance Processes and Systems Optimization
Pso, Manager
PagerDuty
1,001-5,000 employees
Real-time incident management and on-call platform
No salary listed
Atlanta, GA, USA
Hybrid
Hybrid work model; candidates must reside in eligible location (Atlanta, GA).
 Business & Strategy (1) |
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- 8+ years of experience in Finance Operations, Financial Systems, or Business Transformation, with a proven track record of leading end-to-end global projects
- Demonstrated experience influencing Senior Leadership Teams (SLT) and managing complex, cross-functional RACI stakeholders
- Expert ability to present complex scenarios and strategic plans to an executive audience
- Define and implement the long-term technology and process strategy for the Finance organization. Align team goals with corporate objectives and ensure the finance tech stack (NetSuite, Coupa, Anaplan, etc.) evolves ahead of business complexity.
- Lead large-scale, high-impact global initiatives from conception to completion. You are responsible for identifying the "Big Picture" pros and cons of potential actions and advising senior leadership on the best path forward. Meaningfully assesses people, systems and processes to ensure they scale.
- Act as the executive champion for automation. Scale the use of Robotic Process Automation (RPA) and Applied AI to move the organization toward "Zero-Touch" finance operations, focusing on predictive insights and anomaly detection.
- Act as a trusted advisor to the Finance Department and other Senior Leaders. You are expected to lead by influence laterally and vertically, often questioning assumptions and proposing bold change initiatives that result in positive organizational outcomes.
- Proactively seek out efficiencies across the larger finance organization. Determine solutions for recurring global problems and implement scalable, SOX-compliant controls that mitigate risk through automation.
- Expert knowledge of the PagerDuty stack (NetSuite, Coupa, Anaplan, Workday) and experience leading system re-implementations or major integrations.
- Deep experience with RPA/Workato and implementing AI/Machine Learning use cases within a Finance context.
- Mastery of data storytelling using SQL, Tableau, Power BI, or Sigma.
- Bachelor’s or Master’s Degree in Finance, Management Information Systems, or a related field.
- Deep experience in the SaaS or high-growth technology sector.
What PagerDuty does: PagerDuty provides an incident management platform that helps organizations detect and resolve IT issues quickly to minimize disruption. How its product works: It integrates with monitoring tools and IT systems to detect incidents in real time, then sends alerts to the right people, enforces on-call rotations, and guides incident resolution through automated workflows and escalations. How it differentiates from competitors: It focuses on on-call management and real-time incident response across many integrations, offering a scalable, subscription-based platform with configurable alerting, escalation policies, and professional services to support faster recovery. What the company's goal is: To reduce downtime and maintain the reliability and performance of digital services for organizations across industries by providing reliable, scalable incident management.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2009
Simplify's Take
What believers are saying
- Usage-based pricing can monetize heavier customer workloads more effectively than seat-based plans.
- SRE Agent positions PagerDuty as an AI-first incident responder for enterprise buyers.[5]
- Large installed base across enterprise operations supports cross-sell into automation and analytics.[1][6]
What critics are saying
- Flat FY2027 revenue guidance signals weak demand during the pricing transition.
- NotiLens attacks PagerDuty's small-team tier with cheaper, faster business monitoring.
- AI remediation raises trust risk if SRE Agent makes a wrong automation decision.
What makes PagerDuty unique
- PagerDuty offers a digital operations platform spanning incident management and automation.[1][6]
- Its Operations Cloud combines AIOps, Customer Service Operations, and generative AI assistance.[1][5]
- PagerDuty serves half the Fortune 500 and nearly 70% of the Fortune 100.[1]
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Benefits
Health, AD&D, Disability, Vision, Life, and Dental Insurance
Paternity and Maternity Leave
Employee Assistance Program
PTO (Vacation / Personal Days)
Sick Time
Remote Work
Adoption Assistance
401(k)
Employee Stock Purchase Program
Flexible Spending Account
Student Loan Repayment Plan
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 1%PagerDuty's (NYSE:PD) Q1 CY2026 sales top estimates, stock jumps 14.7%. Posted on May 29, 2026 By News Team Digital operations platform PagerDuty (NYSE:PD) reported Q1 CY2026 results beating Wall Street's revenue expectations, but sales were flat year on year at $121 million. The company expects next quarter's revenue to be around $123 million, close to analysts' estimates. Its non-GAAP profit of $0.33 per share was 33.2% above analysts' consensus estimates. Company overview. Born from the frustration of developers being woken up by unprioritized alerts, PagerDuty (NYSE:PD) is a digital operations management platform that helps organizations detect and respond to IT incidents, outages, and other critical issues in real-time. Revenue growth. Reviewing a company's long-term sales performance reveals insights into its quality. Even a bad business can shine for one or two quarters, but a top-tier one grows for years. Over the last five years, PagerDuty grew its sales at a 16.8% annual rate. Though this growth is acceptable on an absolute basis, Equity Insider need to see more than just topline growth for the software sector, which can display significant earnings volatility. This means its bar for the sector is particularly high, reflecting the non-essential and hit-driven nature of the products and services offered. Additionally, five-year CAGR starts around Covid, when revenue was depressed then rebounded. Long-term growth is the most important, but within software, a half-decade historical view may miss new innovations or demand cycles. PagerDuty's recent performance shows its demand has slowed as its annualized revenue growth of 6.1% over the last two years was below its five-year trend. Equity Insider is wary when companies in the sector see decelerations in revenue growth, as it could signal changing consumer tastes aided by low switching costs. This quarter, PagerDuty's $121 million of revenue was flat year on year but beat Wall Street's estimates by 1.2%. Company management is currently guiding for flat sales next quarter. Looking further ahead, sell-side analysts expect revenue to remain flat over the next 12 months, a deceleration versus the last two years. This projection is underwhelming and implies its products and services will face some demand challenges. ONE MORE THING: 3 Hidden Platforms Growing 3X Faster than Amazon, Google, and PayPal. Amazon, Google, and Meta all followed the same playbook: Dominate an ignored market. Build an unbeatable moat. Scale until you're unstoppable. These three platforms are running that exact playbook right now. The early investors in Amazon made fortunes. The early investors in these could do the same. Get All 3 Stocks Here for FREE. Billings. Billings is a non-GAAP metric that is often called "cash revenue" because it shows how much money the company has collected from customers in a certain period. This is different from revenue, which must be recognized in pieces over the length of a contract. PagerDuty's billings came in at $115.6 million in Q1, and over the last four quarters, its growth was underwhelming as it averaged 1.2% year-on-year increases. This alternate topline metric grew slower than total sales, meaning the company recognizes revenue faster than it collects cash - a headwind for its liquidity that could also signal a slowdown in future revenue growth. Customer base. PagerDuty reported 15,380 customers at the end of the quarter, a sequential increase of 29. That's a little better than last quarter but a bit below what Equity Insider has seen over the previous year. This indicates the company is optimizing its go-to-market strategy to reinvigorate growth. Key takeaways from PagerDuty's Q1 results. Equity Insider were impressed by PagerDuty's strong growth in customers this quarter. Equity Insider were also glad its full-year EPS guidance exceeded Wall Street's estimates. On the other hand, its EPS guidance for next quarter missed and its full-year revenue guidance was in line with Wall Street's estimates. Overall, this print was mixed but still had some key positives. The stock traded up 14.7% to $8.52 immediately following the results. Is PagerDuty an attractive investment opportunity right now? The latest quarter does matter, but not nearly as much as longer-term fundamentals and valuation, when deciding if the stock is a buy. Equity Insider cover that in its actionable full research report which you can read here (it's free).
PagerDuty, a cloud-based incident management platform provider, faces muted growth prospects despite transitioning to a new pricing model. TD Cowen cut its price target to $10 from $20 whilst maintaining a Buy rating after the company forecast flat revenue growth for fiscal 2027, disappointing expectations of 4% growth. The company reported fiscal Q4 2026 adjusted earnings per share of $0.29, beating estimates of $0.24, on revenue of $124.8 million. Full-year fiscal 2026 revenue reached $492.5 million, up 5.4% year-on-year. PagerDuty is shifting from a seat-based to usage-based pricing model. TD Cowen believes faster adoption of this new model could improve the company's position, noting early positive signals from the transition. PagerDuty comprises 0.28% of George Soros' stock portfolio.
Meet your virtual responder: PagerDuty's SRE Agent for ai-driven reliability. Modern SRE teams face an overwhelming challenge: too many signals, too little time. Incidents are faster, systems are more complex, and reliability targets only get stricter. What if you had a teammate who could jump in instantly - context-aware, tireless, and armed with your runbooks, metrics, and alert data? Introducing PagerDuty's SRE Agent, the next evolution in AI-driven operations. The SRE Agent acts as your virtual responder, collaborating with your team to accelerate response, reduce toil, and continuously improve reliability. From alert fatigue to autonomous action. Every responder knows the weight of alert fatigue: the constant triage, switching contexts, and hunting for data across tools. The SRE Agent changes that dynamic. The agent connects directly to PagerDuty's event intelligence, on-call data, and service context. When an incident triggers, it summarizes the situation, identifies potential root causes, and recommends next actions, all before a human joins the call. It doesn't just surface alerts; it turns them into structured, actionable insights. And because it operates as a virtual responder within your existing workflows, the SRE Agent participates right alongside you in Slack, Microsoft Teams, or the PagerDuty web interface, suggesting remediations from your runbooks, and even executing predefined actions when authorized. Resolve incidents faster without burning out. The agent automates common tasks such as: * Context gathering: Pulls logs, metrics, changes, and incident history in seconds * Collaboration setup: Creates or joins incident channels automatically * Incident summarization: Maintains a rolling timeline of key events for stakeholders * Next-step recommendations: Suggests mitigation paths based on prior successful resolutions With this automation, engineers can focus less on coordination and more on critical decision-making, shortening the path from alert to service restoration. Continuous improvement. The SRE Agent doesn't stop when the incident ends. It feeds into a continuous improvement loop and will capture key insights for your post-incident reviews. By analyzing patterns across incidents, it helps identify recurring reliability risks and automation opportunities, making your systems - and your teams - stronger over time. For practitioners, this means fewer late-night alerts and more confidence that your reliability posture is improving with every incident handled. How teams are using the SRE Agent today. Early adopters across industries are integrating the SRE Agent into their reliability workflows to: * Act as a first responder for low-severity incidents, reducing pager load * Automatically trigger diagnostic scripts or rollbacks * Provide knowledge continuity across shifts through AI-powered contextual summaries This isn't about replacing engineers - it's about amplifying their expertise and ensuring that your operational excellence scales as your environments do. The future of reliability is augmented. PagerDuty has always been about empowering human responders. The SRE Agent is the next logical step. An intelligent, always-on teammate embedded into every stage of your incident lifecycle. Whether you're managing hundreds of microservices or a global infrastructure, the SRE Agent helps your teams move faster, stay calmer, and keep customers happy. Explore how the PagerDuty SRE Agent can transform your incident response and reliability practices - visit https://www.pagerduty.com/platform/ai-agents/sre/ to learn more.
PagerDuty has been named a Leader and Outperformer in the 2026 GigaOm Radar for IT Incident Response Platforms for the fourth consecutive year. The company achieved the highest average score across key feature evaluations and was placed in the Innovation/Platform Play quadrant. The report recognised PagerDuty's strengths in incident lifecycle orchestration, collaborative response and mobile incident operations. GigaOm highlighted the company's AI-powered Operations Cloud platform, which automates and orchestrates incident management from detection to resolution across distributed teams and systems. PagerDuty's Scribe Agent uses generative AI to transcribe incident calls and generate real-time timelines during high-severity incidents. The platform serves over 35,000 organisations worldwide, including nearly half of the Fortune 500, and integrates with more than 700 systems.
PagerDuty reported $125 million in revenue for Q4, a 3% year-over-year increase, and achieved its first GAAP profitable year. Annual recurring revenue reached $499 million, whilst the company expanded its non-GAAP operating margin by nearly 700 basis points. The company secured over 40 deals worth $100,000 or more in Q4, demonstrating strong enterprise demand. However, dollar-based net retention stood at 98%, and there was a modest decline in customers spending over $100,000 annually, reflecting churn in the mid-size segment. PagerDuty's flex-based pricing has been positively received by large enterprises, reducing friction and enabling access to new products. The company is focusing on re-accelerating growth by targeting large enterprises and AI-first companies whilst maintaining operational efficiency.