Training Manager

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary

The Training Manager, PJFS is responsible for designing, developing, implementing, and continuously improving training programs that support operational excellence across all Papa Johns Quality Control Centers (QCCs). This role partners closely with Operations, Quality Assurance, Safety, Supply Chain, Transportation, and QCC leadership teams to ensure team members and leaders have the knowledge, skills, and resources needed to perform their roles safely, efficiently, and consistently. The position leads the creation and maintenance of training curricula, learning pathways, instructor-led programs, digital learning content, and operational training standards. The Training Manager drives training effectiveness through performance metrics, learner feedback, and operational outcomes while supporting onboarding, leadership development, compliance training, and continuous improvement initiatives across the PJFS network.

Duties and Responsibilities (other duties as assigned)

• Design and implement enterprise training programs that support QCC operations, safety, quality, transportation, inventory management, and leadership development.
• Partner with QCC leaders, subject matter experts, and functional teams to identify training needs and develop scalable learning solutions.
• Apply adult learning principles and instructional design methodologies to create effective learning experiences across multiple delivery methods.
• Develop and maintain role-based training curricula, certification programs, onboarding materials, job aids, and standard operating procedure training.
• Create and manage training content within learning management and content management systems.
• Establish and maintain training standards, governance processes, and documentation across all QCC locations.
• Evaluate training effectiveness through assessments, operational metrics, learner feedback, and business performance indicators.
• Drive continuous improvement of training programs based on operational results, audit findings, compliance requirements, and evolving business needs.
• Support implementation of new processes, systems, equipment, technologies, and operational initiatives through effective training and change management.
• Coordinate and facilitate instructor-led training, virtual learning events, workshops, and train-the-trainer programs.
• Collaborate with Quality Assurance and Safety teams to ensure compliance, regulatory, food safety, and workplace safety training requirements are met.
• Develop communications and adoption strategies to support training program launches and updates.
• Monitor learning completion, certification status, and compliance requirements; generate reporting and insights for operational leaders.
• Maintain training records, curriculum documentation, and learning resources.
• Provide consulting and coaching to QCC leaders regarding team member development, training effectiveness, and capability building.
• Support succession planning and frontline leadership development initiatives through targeted learning programs.
• Contribute to the development of learning standards, best practices, and tools that enhance the overall learning experience across the PJFS organization.

Education, Experience & Certifications

• Bachelor's degree required; concentration in Organizational Development, Education,
• Supply Chain, Operations Management, Human Resources, or related field preferred.
• 3-5 years of experience in training, learning and development, operations training, instructional design, supply chain operations, or related disciplines.
• Experience supporting distribution, manufacturing, logistics, food production, or multi-site operations environments preferred.
• Experience developing and delivering both instructor-led and digital learning solutions.

Our Values

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish ​​

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
• INNOVATE TO WIN - We champion and challenge for a better way in all we do
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity Papa Johns is an equal opportunity employer

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.