L3 IT Support Technician Apprentice
Capgemini
L3 IT Support Technician Apprentice
Capgemini
Global consulting, technology services, outsourcing
Location: Telford
Intake: September 2027
Kick-start your career in IT with a team that keeps Capgemini connected and running smoothly. As part of our friendly and fast-paced Service Desk team, you’ll support thousands of colleagues across the business, helping them stay productive and deliver cutting-edge solutions to global clients.
This is a brilliant opportunity for apprentice-level candidates who are curious about technology and enjoy helping people. You don’t need to know everything yet, we’re looking for individuals with a positive attitude, a willingness to learn, and strong customer service skills.
In this role, you’ll be the first point of contact for IT support, so being approachable, patient, and a great communicator is just as important as your technical interest. If you enjoy solving problems, working with others, and making someone’s day easier, you’ll fit right in.
Basic familiarity with Windows 10/11, Microsoft Office, Apple devices, or common hardware (like laptops and printers) is helpful but your mindset and enthusiasm matter most.
The apprenticeship with Baltic is a 18-month course in which you will study part time alongside your full-time role.
At Capgemini, we are helping shape a new age of intelligence, partnering with clients across industries to harness AI, technology, and human potential to drive meaningful change. During your first week, you will meet inspiring individuals, witness our team dynamics, and explore the stimulating projects that will influence your career. We are committed to supporting all our apprentices in developing their personal brand and exploring innovative thinking methods that will drive the solutions we deliver to our clients.
This role is based in our Telford office, so you’ll need to live within a commutable distance and be happy working on-site 5 days a week.
As part of our Service Desk team, you’ll:
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
Please opt in during the application process.
Security Check (SC) Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Impactful Experiences
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.
Make it real | www.capgemini.com
£26,500
Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.
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