AI-Native Functional Consultants Lead

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Rossum Solution Delivery is standing up AI-Native Services Delivery as a formal operating model inside Coupa Value Services. We are hiring the leader of its functional-consulting layer — a Senior Manager seat reporting to the RVP Solution Delivery, leading a team of seven senior functional consultants who deliver the Rossum-functional side of enterprise customer implementations.

The operating model you would join

Already shipping, not slideware. Our delivery team runs with agents in the loop — over ninety tools and eighteen production skills in an internal agentic toolchain, built by delivery practitioners for delivery practitioners, on top of Rossum’s own AI engine.

We build our own AI. We did not build a business by prompting someone else’s. If that distinction matters to you, this seat will feel like the right place.

What You Will Own

The Rossum-Functional Standard: Set and uphold team-wide standards across schema design, workflow, business rules, configuration, training, pre-live validation, hyper-care support, and troubleshooting. The seven consultants on your team are already seasoned in delivery; your focus is on raising the ceiling, not on teaching the basics.

AI Performance Tuning Leadership: Model and establish the criteria for real-customer-data tuning before an implementation is considered complete. Prepare a post-go-live optimization plan to further tune AI performance. Codify repeatable approaches and pattern libraries so practical knowledge outlasts individual projects. Cooperate closely with Rossum AI research teams.

Pilot-to-Practice Delivery: Partner directly with our Principal Innovation Architect to translate experimental AI-native functional pilots into day-to-day delivery practice — managing team adoption, running initial client engagements, and scaling methods that demonstrate measurable success. Maintain a fail-fast mindset.

Operational Interfaces: Define and manage the delivery interface with Coupa Engagement Management as customer-facing ceremonies transition, maintaining clear boundaries and accountability.

Strategic Leadership: Serve as a core peer in the four-person services leadership group (Solution Architecture, PS Engineering, Principal Innovation Architect, and RVP), shaping the future of AI-native services delivery across Rossum and the wider Coupa Value Services organization.

What You Will Bring to Coupa

Enterprise Delivery Leadership: 10+ years in enterprise SaaS implementation, functional consulting, or Professional Services leadership, including at least 3 years directly managing a team.

Deep IDP / AI Experience: Hands-on experience with Intelligent Document Processing (IDP) or a comparable AI application platform where deployment quality hinges on tuning models to real customer data rather than setting basic defaults.

A Builder's Standard: A commitment to pushing platform capabilities for customers, treating documented playbooks, architectural patterns, and reusable standards as primary deliverables rather than administrative chores.

AI-Native Fluent: Practical understanding of — or strong drive to learn — modern delivery approaches: spec-driven implementation, agentic workflows, eval-based quality gates, and version-controlled delivery capabilities.

Cross-Functional Influence: Proven ability to negotiate working agreements across complex enterprise organizations and collaborate effectively with a seasoned, opinionated peer group. Prior experience in the Coupa, SAP, or NetSuite ecosystems is a strong advantage.

Clear Communication: Strong thinking and partnership skills to represent the Rossum functional practice across Value Services initiatives, onboarding flows, and customer handoffs.