Wheely is seeking a motivated and detail-oriented Operations Associate to join our team, focusing on Chauffeur Acquisition. In this role, you will own the end-to-end acquisition funnel, from the initial chauffeur sign-up to their first journey with Wheely. Additionally, you will collaborate with cross-functional teams to enhance the overall chauffeur experience and act as a representative and spokesperson for Wheely, fostering positive relationships within our chauffeur community.

Responsibilities

• Manage the entire acquisition process from chauffeur sign-up to their first journey
• Source and qualify chauffeur leads, building a robust acquisition pipeline
• Convert qualified leads through calls, emails, and in-person meetings
• Collaborate with cross-functional teams to continuously improve the overall chauffeur experience
• Act as a representative and spokesperson for Wheely, fostering positive relationships with our chauffeur community

Our Ideal Candidate

• Experience in an operational and customer-facing role, preferably within a fast-paced environment
• Strong problem-solving skills with a proven track record of delivering creative solutions
• Ability to prioritize multiple tasks effectively in a dynamic work environment
• Excellent analytical skills to assess and improve chauffeur acquisition metrics
• Exceptional communication skills with a focus on clarity, structure, and ownership
• Availability to work at The London Wheely Academy in Syon Park for five days a week

What We Offer

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours and an exceptional range of perks and benefits.

• Competitive salary
• Medical insurance, including dental services
• Life and critical illness insurance
• Monthly credit for Wheely journeys
• Lunch allowance
• Cycle to work scheme
• Professional development subsidies
• Best-in-class equipment
• Free parking at Syon Park (as it is an office-based role located in Brentford (Syon Park))