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Live Nation Entertainment

Organizes live entertainment events and ticketing

Usher

Food Service & HospitalityConfirmed live in the last 24 hours
Part-timeBoston, MA, USA$15 - $18 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent experience is required.
  • Applicants must be 18 years or older.
  • At least one year of experience in a guest service role is preferred.
  • Ability to perform duties professionally and maintain an appropriate appearance, and to make independent, sound judgment decisions within policies and procedures.
  • Strong verbal and written communication skills.
  • Ability to learn quickly on the job and retain event-specific direction.
  • Ability to stand for the full duration of a shift, which may last several hours.
  • Ability to collaborate and establish working relationships with internal and external partners.
  • Ability to multitask in a fast-paced environment.
  • Ability to perform varied duties, often switching tasks without losing efficiency or composure.
  • Willingness to join the usher union, IATSE Local B-4, if not already a member.
  • Evening availability is required.

Responsibilities

  • Represent Live Nation and Leader Bank Pavilion professionally to venue visitors, business partners, and artists.
  • Adapt to the needs of diverse artists, changing schedules, and tours of varying sizes.
  • Facilitate a high-quality guest experience by greeting guests, answering questions accurately, and resolving complaints or challenges through appropriate service recovery.
  • Assist guests in locating seats, examine and inspect tickets or passes for authenticity and entry to seating areas, and direct guests to their sections, rows, and seats.
  • Help keep the venue safe, clean, and presentable, and direct guests around the venue.
  • Assist guests with accessibility needs, including seat accommodations and wheelchair escorts.
  • Verify staff credentials for generally restricted areas and provide directions to locations inside or outside the venue.
  • Guide guests to exits or provide instructions and assistance during emergencies, and ensure guests leave the venue safely at the end of each event.
  • Learn and perform multiple usher department positions, including Front Row, Splitting, and VIP Boxes; training is provided.
  • Maintain working knowledge of venue policies and guest service protocols, and review the Day of Show sheet for event details such as set times and artist names.
  • Maintain a fun, friendly, and safe environment throughout the venue, and address conduct that does not comply with guest expectations.
  • Escalate concerns to appropriate members of the management team in a timely manner.
  • Keep the assigned work area ready and presentable for the public, including setting up VIP box seats and alerting facilities to broken seats.
  • Maintain appearance in accordance with Live Nation's uniform policy.
  • Complete online availability forms and e-learning, and attend Live Nation orientation and other training.

Desired Qualifications

  • Passion or interest in music, technology, and media is a plus.

About the Company

Live Nation Entertainment

Organizes live entertainment events and ticketing

Live Nation Middle East promotes and produces live events in the region, including concerts, comedy shows, and family entertainment. It signs talent, books venues, handles production, marketing, and ticketing to stage events that fans can attend. Its differentiators are a strong regional focus paired with a global network, major brand partnerships, and a commitment to sustainability. Its goal is to grow the Middle East live-entertainment market responsibly while expanding opportunities for artists, brands, and local venues.

Company size
10,001+
Company stage
IPO
Headquarters
Beverly Hills, CA
Founded
2005

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