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BStock Solutions

Online marketplace for retail liquidation auctions

Customer Success Manager

Full-TimeUpdated on 10/24/2026
$70k - $85k/yr+ Bonus + Options
Senior
Boston, MA, USA
HybridOn-site in Boston Tuesday–Thursday; remote from residence on Monday and Friday.
Sales & Account ManagementAccount Management

About the job

Requirements
  • At least 5 years of experience in account management, customer success, or a seller/revenue role, including direct ownership of a revenue or gross merchandise value (GMV) target.
  • A track record of building or scaling a coverage model, book strategy, or growth program.
  • Strong commercial and analytical skills, including comfort with forecasting and working in Salesforce and a business intelligence tool such as Tableau.
  • Experience using AI tools to build account analyses, client reports and dashboards, and communication templates that improve client results and portfolio growth.
  • Familiarity with a sales methodology such as SPICED is a plus.
  • Proven ability to influence cross-functionally and turn strategy into repeatable programs.
Responsibilities
  • Own gross merchandise value (GMV) for the scaled seller portfolio by setting targets, forecasting quarterly, and delivering against the target.
  • Build the coverage strategy and operating model for the segment, and define how it scales as B-Stock moves down-market.
  • Segment the book and recommend where to invest for growth, retention, and reactivation.
  • Develop and directly advise sellers on listing, pricing, and recovery strategies, including auction, Buy-It-Now, and Make-an-Offer, to lift conversion and recovery across the portfolio.
  • Identify and convert growth opportunities, including new inventory, category and geographic expansion; partner with Sales and business development representatives on a hunter motion; and hand off breakout accounts to dedicated Account Management.
  • Design scalable engagement programs and automation for the model, from outreach cadence to self-service.
  • Use AI tools to build account analyses, client reports, and communication templates more efficiently, freeing time for client engagement and growth opportunities.
  • Report portfolio health, forecast, and performance to leadership.
  • Partner cross-functionally with Account Management, Sales, Marketing, Client Services, and Product to shape the model and influence the roadmap.
Desired Qualifications
  • B2B marketplace, recommerce, or e-commerce experience.

About the company

B-Stock operates an online marketplace that connects retailers with small businesses, allowing them to buy overstock and returned items from large retailers and manufacturers through auctions. The platform lists lots with detailed itemized manifests for transparency, and provides seller support through a dedicated customer service team and an education center. Retailers pay a fee for each transaction, so the business earns revenue from high-volume auction activity. Differences from competitors include direct access to a broad range of brands’ overstock and returned inventory, transparent lot-level listings, and strong buyer support. The company’s goal is to help small businesses source affordable inventory from well-known brands, enabling them to offer familiar products at profitable margins while scaling its marketplace for more buyers and sellers.

Company Size

201-500

Company Stage

Growth Equity (Venture Capital)

Total Funding

$73.2M

Headquarters

San Mateo, California

Founded

2008

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Simplify Jobs

Simplify's Take

What believers are saying

  • JCPenney's July 2026 case study shows centralized resale and stronger recovery rates.
  • March 2026 recognition for Rob Iaria and Cam Rotsart strengthens B-Stock's supply-chain credibility.
  • Recent hiring for engineering, product, and partnerships signals expansion across Boston and San Mateo.

What critics are saying

  • Amazon, Walmart, and Target can internalize liquidation, shrinking B-Stock's fee pool quickly.
  • A 2025 Minnesota federal civil-rights case adds distraction and reputational risk during enterprise sales cycles.
  • B-Stock's marketplace depends on retailer inventory flows; losing one anchor account hurts volume immediately.

What makes BStock Solutions unique

  • B-Stock runs 50+ marketplaces and sells into nine of the top ten U.S. retailers.
  • Its Mobile Insights platform uses AI and machine learning on 35 million devices sold.
  • Marcus Shen leads a system-of-record platform for resale, not a generic auction site.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Company Match
  • Paid Vacation
  • Remote Work Options
  • Professional Development Budget
  • Company Social Events

Growth & Insights and Company News

6 month growth

1%

1 year growth

1%

2 year growth

2%
B-Stock
Mar 17th, 2026
B-Stock's Rob Iaria and Cam Rotsart named 2026 "Pros to Know" by Supply & Demand Chain Executive.

B-Stock's Rob Iaria and Cam Rotsart named 2026 "Pros to Know" by Supply & Demand Chain Executive. This recognition honors individuals whose achievements guide supply chain strategies for competitive advantage SAN MATEO, CA, March 17, 2026 (GLOBE NEWSWIRE) - B-Stock, the leading B2B recommerce platform and system of record for all resale, is pleased to announce that Rob Iaria, VP of Client Solutions and Logistics, and Cam Rotsart, Senior Strategic Account Manager, have been named recipients of the 2026 Pros to Know award. Iaria is being recognized as a Leader in Excellence for his outstanding contributions to the supply chain space, while Rotsart is being awarded the Rising Star, recognizing outstanding professionals under 40 who are helping shape the supply chain network through their achievements, hard work, and vision. "Both Rob and Cam have an exceptional understanding of the multifaceted challenges facing the world's largest retailers," said Marcus Shen, CEO of B-Stock. "Rob has been instrumental in designing solutions that address all of a customer's recommerce needs, while Cam has demonstrated how innovative thinking can transform enterprise resale operations. Their ability to work with the biggest, most complex organizations in retail and deliver measurable results is what sets them apart. Congratulations to both on this well-deserved recognition." Rob Iaria brings over 25 years of logistics expertise to his role as Vice President of Client Solutions and Logistics at B-Stock, where he leads the company's client-facing organization responsible for driving performance and growth for the world's largest retailers and brands. Iaria's standout achievement this past year was orchestrating B-Stock's expansion as the primary recommerce partner for a major national retailer. His leadership has driven the adoption of innovative transaction capabilities beyond traditional auctions and the development of analytics dashboards that provide retailers with critical recovery and performance metrics. Under Iaria's strategic direction, B-Stock has added nearly 50% in retail supply over the past two years, cementing his position as a leader in recommerce innovation. Cam Rotsart serves as Senior Strategic Account Manager, General Merchandise at B-Stock, for two of the nation's largest retailers. A key highlight for Rotsart in 2025 was transforming B-Stock's relationship with a major national retailer from a limited partnership managing select excess inventory since 2010 into a comprehensive B2B resale solution spanning all inventory flows. His ability to translate marketplace data into actionable supply chain strategies and transform enterprise-level resale operations has established him as a rising leader in the industry. "When it comes to overcoming supply chain disruption, this year's pack of supply chain leaders left no stone unturned," says Marina Mayer, editor-in-chief of Food Logistics and Supply & Demand Chain Executive and co-founder of the Women in Supply Chain Forum. "From AI implementation and warehouse automation to last-mile accuracy and returns management, they innovated, developed and executed on all cylinders, providing solutions, technologies and processes that move product from Point A to Point B in a way that almost seems seamless. And every year, I am honored to celebrate these supply chain professionals." B-Stock is delighted to congratulate Rob Iaria and Cam Rotsart on this well-deserved recognition. Click to view the full list of Supply & Demand Chain Executive's 2025 Pros to Know winners. About B-Stock B-Stock is the world's largest B2B recommerce platform and system of record for all resale. B-Stock Solutions, LLC connect sellers and buyers of returned, trade-in, and overstock inventory through a suite of online resale channels. Its customers range from the world's largest brands and retailers that want best-in-class inventory resale management to entrepreneurs looking to source valuable merchandise for their resale businesses. With hundreds of thousands transactions completed annually, B-Stock Solutions, LLC believe technology and access drive a healthy B2B resale ecosystem. B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time. About Supply & Demand Chain Executive Supply & Demand Chain Executive is the only supply chain publication covering the entire global supply chain, focusing on trucking, warehousing, packaging, procurement, risk management, professional development and more. Supply & Demand Chain Executive and its sister publication, Food Logistics, also operate SCN Summit and the Women in Supply Chain Forum. Go to www.SDCExec.com to learn more. Recover more value from returns and excess inventory. When returned and unsold goods tie up working capital and force write-downs, they quietly erode margins, delay cash conversion, and impact financial performance every single day. Discover how finance teams are turning to technology-driven B2B resale platforms to: Improve recovery... Move returned inventory out, faster. Your warehouse wasn't built to store returns. When 11-25% of your warehouse space sits occupied by returns and excess inventory, you're losing capacity, velocity, and money every single day. Discover how leading supply chain teams are turning to automated B2B... The hidden working capital opportunity in your warehouse. For finance leaders at large retailers and brands, excess and returned inventory can pose a significant drag on working capital and margin performance. With returns projected to cost U.S. retailers $850 billion annually - roughly 17% of total sales - and processing costs ranging...

B-Stock
Dec 10th, 2024
B-Stock Wins 2024 Top Software & Tech Award for Predictive Resale Price Modeling Tool

B-Stock has been named a winner of this year's Top Software & Tech award by Supply & Demand Chain Executive for its Predictive Price Modeling Tool.

B-Stock
Oct 1st, 2024
B-Stock's Employee Resource Group (ERG) Roundup

B-Stock began launching its employee resource groups (ERGs) in 2022 as part of company-wide DEI initiatives.

B-Stock
Aug 10th, 2022
B-Stock Solutions, LLC. launched NBG Home Liquidation Auctions on Aug 10th 22'.

B-Stock is pleased to announce the launch today of NBG Home Liquidation Auctions – an official sales channel for NBG Home.

MarTech Cube
Jun 9th, 2022
ReverseLogix Corp. partnered with B-Stock Solutions, LLC. on Jun 9th 22'.

ReverseLogix, a provider of end-to-end returns management systems, today announced a partnership with B-Stock, the world’s largest business-to-business marketplace for returned, excess, and other liquidation merchandise.