Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

The Senior Manager, Enterprise Relationships provides intensive support of our top EMEA based accounts. This person will work to enhance Global Relay’s go-to-market strategy, expand our revenue base in these key assigned Enterprise key accounts and provide ongoing support to Global Relay’s top customers throughout their lifecycle. Combining a deep understanding of Global Relay’s products and service delivery model and customer obsession, the Senior Manager, Enterprise Relationships will continually engage, uncover and discover the real data needs in the surveillance, compliance and record-keeping ecosystem of our biggest clients. And will continually develop and refine a program of support and engagement on our solutions, with a hard-core emphasis on user-experience.

The role requires a consultative approach, both externally with the customer to understand their business drivers and needs, and internally across our product, support, and provisioning teams to identify emerging and deeper opportunities for development.

The ideal candidate has prior experience leading complex engagements with Enterprise customers and can work cross-functionally on multiple customers, processes and projects simultaneously.

Your responsibilities:

Customer, Product, Process

Accountability for ensuring long term relationship with Enterprise customers
Setting clear expectations on product and service capabilities and performance
Managing information exchange for existing products and feature requests
Actively engaging with customers throughout the relationship lifecycle to optimize service quality e.g. QBR’s, project touchpoints, Executive Briefings, etc.
Work across multiples teams to secure renewals and partner with Sales to close upsell opportunities within assigned accounts
Staying current with Global Relay’s product roadmap and contributing to the development and enhancement of Global Relay products and services, including Stakeholder reviews
Defining account strategy and planning across portfolio of managed account.
Acting as a liaison between customer and Product teams
Monitoring project progress by tracking activity; resolving problems; recommending actions
Focusing on escalations/customer complaints/incidents, enterprise cases, workflow efficiencies and process development
Developing relationships with internal stakeholders to promote improvements to existing services and prioritize new feature enhancements based on customers’ needs
Representing the customer (in alignment with Sales, Customer Success, PMO and other customer-facing teams) in internal technical reviews and presentations

About you:

Minimum of 6 years of experience in SaaS implementations and customer facing roles
Prior experience leading complex engagements with Enterprise customers
Prior experience in direct sales or solid understanding of the sales cycle/process
Goal oriented self-starter who is highly organized with great attention to detail and demonstrates creativity, resourcefulness and leadership.
Ability to work cross-functionally on multiple customer, process and system projects simultaneously

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Manager

Enterprise Relationships

Global Relay

6 month growth

1 year growth

2 year growth

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