Full-Time

Senior Manager

Enterprise Relationships

Confirmed live in the last 24 hours

Global Relay

Global Relay

1,001-5,000 employees

Cloud-based messaging archiving and compliance solutions

Enterprise Software
Legal

Senior

London, UK

Hybrid work model requires in-office presence.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Minimum of 6 years of experience in SaaS implementations and customer facing roles
  • Prior experience leading complex engagements with Enterprise customers
  • Prior experience in direct sales or solid understanding of the sales cycle/process
  • Goal oriented self-starter who is highly organized with great attention to detail and demonstrates creativity, resourcefulness and leadership.
  • Ability to work cross-functionally on multiple customer, process and system projects simultaneously
Responsibilities
  • Accountability for ensuring long term relationship with Enterprise customers
  • Setting clear expectations on product and service capabilities and performance
  • Managing information exchange for existing products and feature requests
  • Actively engaging with customers throughout the relationship lifecycle to optimize service quality e.g. QBR’s, project touchpoints, Executive Briefings, etc.
  • Work across multiples teams to secure renewals and partner with Sales to close upsell opportunities within assigned accounts
  • Staying current with Global Relay's product roadmap and contributing to the development and enhancement of Global Relay products and services, including Stakeholder reviews
  • Defining account strategy and planning across portfolio of managed account.
  • Acting as a liaison between customer and Product teams
  • Monitoring project progress by tracking activity; resolving problems; recommending actions
  • Focusing on escalations/customer complaints/incidents, enterprise cases, workflow efficiencies and process development
  • Developing relationships with internal stakeholders to promote improvements to existing services and prioritize new feature enhancements based on customers’ needs
  • Representing the customer (in alignment with Sales, Customer Success, PMO and other customer-facing teams) in internal technical reviews and presentations

Global Relay provides messaging archiving solutions that assist businesses in meeting regulatory requirements and managing their data. The company offers cloud-based services for archiving various forms of electronic communication, including emails, instant messages, and social media. This helps organizations comply with standards like GDPR and facilitates eDiscovery, which is essential for legal cases. Global Relay operates on a subscription model, allowing clients access to tools for advanced search, operational analytics, and user activity monitoring. A key feature is the "Data in Place" model, which enhances productivity by giving employees easy access to important information. Global Relay is recognized for its automation, quick search capabilities, and has been acknowledged as a top performer in Compliance eDiscovery by Forrester. The company's goal is to help businesses manage their data effectively, reduce costs, and maintain a competitive edge in compliance.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1999

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with OpenAI's API enhances compliance monitoring for financial institutions.
  • Growing demand for secure communication solutions boosts Global Relay's market expansion potential.
  • Partnership with CMS Distribution opens new markets in the UK and Ireland.

What critics are saying

  • AI integration may expose Global Relay to data privacy and security vulnerabilities.
  • Reliance on cloud solutions poses risks related to data sovereignty and local compliance.
  • Rapid innovation in communication tech may outpace Global Relay's solution adaptation.

What makes Global Relay unique

  • Global Relay offers a unique 'Data in Place' model for cost-effective data management.
  • The company integrates AI-driven compliance tools to enhance monitoring accuracy and automation.
  • Global Relay provides an end-to-end platform with compliant archiving and surveillance capabilities.

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