Full-Time

Division Manager

Posted on 2/21/2026

TSC

TSC

201-500 employees

Global CX agency building customer journeys

No salary listed

No H1B Sponsorship

Dahlgren, VA, USA

In Person

US Top Secret Clearance Required

Category
Business & Strategy (2)
,
Requirements
  • Bachelor’s degree with 10+ years of P&L management experience (technical background preferred).
  • US Citizenship and the ability to obtain and maintain a DoD Top Secret Clearance.
  • Proven success managing business operations of ~$25M in revenue.
  • Familiarity with Aegis, LCS, SSDS Combat Systems, or above-water Naval sensors.
  • Experience working with NAVSEA or the Naval Surface Warfare Center Dahlgren Division (NSWCDD).
  • Track record of collaborating with Corporate BD to build pipelines and achieve long-term growth goals.
  • Experience building and developing chains of managerial and technical leadership.
  • Strong background in financial, strategic, and resource management, with compliance to company policies and procedures.
  • Demonstrated ability to drive year-over-year sales and profit growth.
  • Deep knowledge of management practices and processes in the DoD/government contracting environment.
  • Experience translating customer requirements into actionable program plans and strategies.
  • Strong understanding of the DoD acquisition process and services.
  • Experience leading geographically dispersed, matrixed teams and building strong, innovative solutions-focused organizations.
  • Effective communicator with skills in presentation development and cross-functional collaboration.
Responsibilities
  • Serve as a Corporate advocate, ensuring division direction aligns with company strategy and vision.
  • Manage division P&L and deliver on a 5-year sales and profit plan.
  • Develop and sustain backlog growth to enable proactive hiring and long-term stability.
  • Oversee annual budgets and meet sales, profit, and KPI goals set in the Annual Operating Plan (AOP).
  • Guide multiple Business Operations to achieve goals and execute growth plans.
  • Supervise Operations Managers and senior staff, setting objectives, metrics, and fostering professional growth.
  • Build and maintain strong customer relationships, expanding TSC’s presence across strategic markets.
  • Lead business development and capture activities, including NAVSEA and Seaport/Seaport-e opportunities.
  • Support program reviews, ensuring profitability, on-time delivery, and customer satisfaction.
  • Mitigate cost, schedule, and technical risks across programs.
  • Promote a culture of accountability, teamwork, entrepreneurship, and high performance.
  • Support Corporate strategy through reporting, policy implementation, and cross-company collaboration.
Desired Qualifications
  • Technical degree in Engineering, Computer Science, or related field.
  • PMP certification or DAWIA Level III certification with 5+ years of experience.
  • Established relationships within NAVSEA, NSWCDD, and related DoD agencies.
  • Demonstrated success in capturing large programs and expanding existing accounts.
  • Experience supporting business development in NAVSEA/Seaport or similar environments.
  • Strong change management and organizational leadership skills.
  • Ability to foster a culture of innovation, accountability, and high performance.

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Zaion partnership boosts AI voice automation for enterprise clients.
  • Serves blue-chip clients like BNP Paribas, Nestlé, and Orange.
  • Sitel Group membership accesses 75,000-person global CX platform.

What critics are saying

  • Foundever rebrand erases TSC identity in 3-6 months.
  • Qualtrics XM3 automates journey mapping 40% faster by March 2026.
  • GPT-5 no-code tools capture 30% market by February 2026.

What makes TSC unique

  • TSC excels in chatbot deployments for Parc Astérix and Ramsay Santé.
  • TSC partners with Zaion for AI callbots serving Accor and Citroën.
  • TSC leads in Social Media Intelligence and Visual IVR expertise.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement

INACTIVE