Quality Customer Engineer

Job Description

Role:

• Ensures customer satisfaction by addressing quality concerns, implementing improvement initiatives, and maintaining compliance with industry standards

Main functions and responsibilities :

• Technical analysis of parts claimed by the customer (Km.0 & Warranties) and review of results.
• Promotion of preventive and corrective measures in product and/or manufacturing process, in coordination with Plant Quality, Production, Processes and R&D departments.
• Develop daily tasks in accordance with the environmental policy implemented and environmental objectives defined in the organization.
• Follow-up of incidents and effectiveness of implemented actions.
• Coordination of contingency actions and control of their economic impact.
• Follow-up and approval of product modifications.
• Coordination and leadership in audits and customer visits.
• Participation / Definition of protocols and EOLT release processes.
• Leader of PSW, PPAP, ANPQP activities with new modifications/releases at customer ensuring customer quality requirements.
• Participation / Definition of EOLT release protocols and processes

Qualifications

• Engineering degree in Electronics / Industrialization / Quality management.
• 3 year of experience in quality engineering, customer service, or a related role.
• Strong knowledge of Six Sigma, or other quality management systems( Analysis and problem solving tools
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to manage client relationships.
• Ability to work independently and within a team
• Language: English is mandatory,

Additional Information

Data protection : KOSTAL Morocco collects and processes your personal data as part of the recruitment process, exclusively for the purpose of managing applications. This processing has been submitted for authorization to the CNDP under number A-RH-391/2024.

The personal data collected may be shared only with the HR department, in compliance with confidentiality and applicable legal requirements.

In accordance with Law 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to access, rectify, and oppose the use of your personal data. You may exercise these rights by contacting the HR department at the following address: [email protected].